Ringback Tones discontinued !!!!!!!

[vzwuser14]

I am so sad that this is happening! 2020 is getting worse. I love my ringback tones!

[Gcuesta]

Where can we get ringback tones, now?

[vzw_customer_support]

Gcuesta, we understand the importance of making sure you are able to continue to utilize the services you love. Ringback Tones will be discontinued through Verizon as of 10/31. Please review more details here https://vz.to/2Itqt8T. We recommend that you look into some third party options/applications in order to continue to utilize this feature. 

[Lisamarie-]

I get that but shouldn’t there be a app that you can purchase a Ringback tone through them 

[vzw_customer_support]

Verizon has discontinued their Ring back tones. You can still get ringtones and notifications from 3rd party apps. I think that's my plan. - Carter

[ALIMAY1]

Any idea where I can spend my money to get ringtones?

[Ann154]

Search the app store for a ringtone application. There are several for Android phones including ones that let you make your own ringtones from the songs you own. 

[vzw_customer_support]

ALIMAY1, making sure you are aware of your options to purchase ringtones is important. Let’s explore your options. What is the Make/Model of your device? Also, are you looking specifically for Ringtones? Or Ringback Tones?

[LV2]

I am looking for RingBACK tones, so people will not hear the VZW tone change when I am on a call vs when I am not on a call when they are calling me.

[Lisamarie-]

Yes I want to know if there is another way of having them bc I have had no luck on the app I have downloaded 

[Wtraynor]

this totally terrible. So much for personalizing our own accounts.

[vzwuser14]

I love answering a phone call and people telling they've enjoyed my ringback tone. Making/receiving calls just got boring. PLEASE BRING IT BACK VERIZON!

[Ann154]

I despise ringback tones. Thankfully, I haven't had to listen to one when dialing a person in ten years or more. 

[vzwuser14]

I dislike your comment, Ann154.

[kallegro17]

So what will callers hear while waiting for someone to answer the phone?

[Ann154]

Ringing just like if you were dialing a landline or any cell phone number that doesn't have a ringback tone. 

[vzw_customer_support]

You have a great concern, kallegro17! You do not have to worry about missing any calls. The caller will hear the regular dial tone, and you will hear the phone ring as normal. Does this clarify your concern? 

[Ann154]

I suspect this is part of the retirement of the 3G EDVO and 1xRTT network. The ringback tones have never been available on phones capable of VoLTE calls or the HD Voice feature. As Verizon Wireless moves fully to VoLTE and a LTE only network, features not compatible with the LTE network will discontinued. 

[Badough]

I am very disappointed that the Ringback Tone has been eliminated & I do think that they should have asked for our input before they pulled the plug. Come on Verizon it should be about customer satisfaction first!!

[Igu]

I agree ... this stinks!  I always customized my ringback tones for the season and people would tell me how much they enjoyed them.

[LV2]

My original reason for getting the Ringback Tones is because VZW starting having a different ring for callers if you were on a call. They knew you were on a call and could see them calling. I did not want that, so I got Ringback Tones. Everyone just heard a nice melody problem solved. Now what do I do?

[vzw_customer_support]

LV2,

It's a sad time indeed to know that Ringback Tones are no longer available through Verizon. Any comparable applications through third-party sources would be another alternative. Any existing subscriptions and Ringback Tones purchased from the Media Store are automatically removed from all lines on accounts, and you will no longer be charged a subscription fee for this feature. Thank you for your understanding. 

RyanC_VZW