MSJ77, we understand your concern and want to make sure that you can get the information you need regarding the future of Ringback Tones. You can see more information on this process: JoseL_VZW
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I have the same question. My original reason for getting the Ringback Tones is because VZW starting having a different ring to callers if you were on the phone. They knew you were on a call and could see them calling. I did not want that, so I got Ringback Tones. Everyone just heard a nice melody problem solved. BY them discontinuing this service, I now have the problem again. 😞