SMS/MMS over WiFi
Vaio165
Contributor - Level 1

Why won't Verizon allow SMS and MMS to be sent over WiFi. At my home I can not send a picture message or get data. So I use WiFi calling so why can't I text on WiFi? I think they make the coverage maps look better then they are. It say I am supposed to get 4G all around me but some reason I get 5G when the map shows no 5G around me at all ( again making things look better than they are). So with lots of 4G around me I took a 4G phone and see how that worked. I could send MMS but was still using WiFi calling. And zero data I think the maps are not true. I somehow get 5G but I get nothing. Come on VZW I am only 5 minutes outside of Orlando it's not like I am in the middle of nowhere.

Re: SMS/MMS over WiFi
vzw_customer_support
Customer Service Rep

Vaio165, we know you want to stay in touch with friends and family and want to help you with your text concerns. To help get started, we'd like to ask a few questions. What text messaging app do you use on the phone? Also, what is the make and model phone you're using? 

-Alex

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Re: SMS/MMS over WiFi problem
curtis_1
Enthusiast - Level 2
I have almost no mobile coverage at home & rely on wifi calling.  On my previous Galaxy S21 I could only text images (MMS) with Message+.  Other clients would hang for 15-20 minutes to send an image (I assume using my weak mobile connection).
 
I just bought a Pixel 7 Pro & have the same problem, except Message+ is no better, but I really just use Google Message.  What's odd, is yesterday someone on AT&T with an iphone texted me an image on my wifi & I received it right away.
 
So can you not text MMS outbound on Verizon with wifi calling but you can receive them?  That makes little sense.  This is driving me crazy!
 
BTW, have "chat features" (use wi-fi for messaging) enabled.  I also have "Automatically resend as text (SMS/MMS) enabled.
BTW, 
 
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Re: SMS/MMS over WiFi problem
vzw_customer_support
Customer Service Rep

I understand how important it is to be able to use Wi-Fi messaging and get quick responses. Does this only happen when connected To Wi-Fi? Do you have this issue when outside of your home?

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Re: SMS/MMS over WiFi problem
curtis_1
Enthusiast - Level 2

No issue texting mms away from my home with good cellular coverage.  I can text an image in about 3 seconds.

I spoke to 2 Verizon techs yesterday & they both said that I should be able to text mms over wifi when I have poor, or no cellular coverage.  

I AM able to receive mms texts over wifi.  I just sent an image with an iphone on our wifi and it went out in seconds and I received it 10 seconds later on my Pixel.  Also replicated the same with friends using AT&T on our wifi.

My wifi signal is "excellent" with full bars & 5GHz. 

I just tried resetting all my network settings.  One (temporary) development is I was able to send an image in about 2:20 instead of 5-10 minutes and it was received by an iphone about 10 seconds later.  Once "sent", Message said "2 min" even though technically it had just completed sending.

Tried turning off "Chat features", but after 4:00 waiting for my text to send I gave up.  After turning Chat back on, after 4:20 minutes the iphone then received but Message still said "Sending...".  After 9 minutes, still says "Sending..."

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Re: SMS/MMS over WiFi problem
vzw_customer_support
Customer Service Rep

curtis_1,

 

We want to set the right expectations for you so that everything will work as you need it. I know how crucial that is.

 

It isn't that you can't be on Wi-Fi when sending MMS. Its just that the MMS can't go over Wi-Fi. There are a few apps that can do it, such as Verizon Messages, because they process them differently to get them to go, but traditional MMS technology which is what most text apps will use won't work for that. Wi-Fi being on doesn't block your data from working, so if you have a strong data signal and you're on Wi-Fi it can still work at times, but there are also times when if your data isn't strong the Wi-Fi will stop that from working.

 

As for why you received the one message, its likely you just had a stronger signal for a moment, or their texting app sent that a different way from traditional MMS. 

 

-Andrew

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Re: SMS/MMS over WiFi problem
curtis_1
Enthusiast - Level 2

First, this is the first time anyone at Verizon has told me that you cannot send MMS over wifi.  Obviously, that is a huge problem for me, since we have almost zero cellular coverage at our home.  Would a network extender make any difference?  One tech offered to send one as a solution, but then another said it would not help with MMS.

Second, though Verizon's Message+ did work for sending MMS on my previous Samsung Galaxy S21 over wifi, it is no better than Google Message with my new Pixel 7 Pro.  I just tried it again, and it said "Sending..." for 3:40 when the image was received by the iphone.  Eventually "Sending..." changed to "Sent". Of course, 3:40 is better than >5 minutes, but it's still nothing like the few seconds it should take.

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Re: SMS/MMS over WiFi problem
vzw_customer_support
Customer Service Rep

curtis_1,

 

I definitely apologize if that wasn't communicated, it has always been the case. Message+ should actually work for this over Wi-Fi, it is the rare app that can because it sends it differently. That it is taking some time definitely isn't ideal though I am glad it does go through eventually. Does it help if you are closer to the router? How does data work over that Wi-Fi connection?

 

-Andrew

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Re: SMS/MMS over WiFi problem
curtis_1
Enthusiast - Level 2

I have "excellent" 5GHz signal on wifi.  I guarantee that is not a factor.  All other data functions are rapid.

Very odd that with my previous Android, Message+ worked great & this phone it does not.

Would a Verizon network extender help with MMS?

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Re: SMS/MMS over WiFi problem
curtis_1
Enthusiast - Level 2

So when an iphone is sending an MMS to an Android, why does it work over wifi?

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