So, over the past few months, my iPhone has went into SOS mode several times, which is driving me up the wall. I’ve contacted Verizon about this and they assure me that it’s a connectivity issue. I kept saying it’s because my phone was paid off since I never had that problem until a couple weeks after the phone was paid off. Now, it occurs literally once every 2-3 weeks. Sometimes it will last a few hours, while others last a day or more. I’m getting tired of it.
Well, answer me this…
I have 2 cell phones; a personal and the other for work. Both cell phones are on the Verizon network. I also have a tablet on the Verizon network, which is what I’m typing on right now. Some say the tablet works on different towers. That being said, let’s leave that out of the equation. If both “cell phones” I have are on the same network (Verizon) and there is an outage in the area, they why does the phone that’s paid off stay in SOS mode at the moment while the other (my work cell) has full 5G signal strength. And I know the work cell works because I just made 2 different calls on it to make sure!
Can someone please help me with this?
Same question. At a cabin in the NC mountains. My phone has 5g (iPhone 12) while my wife’s is stuck in SOS mode (iPhone 15). She’s had the 15 for about two weeks now.
Turning on and off didn’t work. Hard restart didn’t work. Toggling network on and off didn’t work. Airplane mode on and off didn’t work.
Hotspotted my phone for her for a minutes to pull up weather app. Turned off my hotspot and then hers connected.
But still makes absolutely no sense why one is connected and the other won’t. Not like there are an abundance of cell towers out here.
We definitely want to make sure that your devices are working properly. Let's try a general troubleshooting that has worked in the past. The following link will guide you through the process of performing a network settings reset. Please let us know if this helps. https://www.verizon.com/support/knowledge-base-207110/~Geo
We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile