SOS
nsiefert
Enthusiast - Level 2

IPhone 11 goes directly to SOS mode. Full wireless service no cell. How can I reconnect to cell services? Tried rebooting and turning on/off cellular. 

Thanks! Nevin

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1 Solution
vzw_customer_support
Customer Service Rep

Thank you for sharing that Zip! Reviewing our alerts and checking out the area for coverage, I didn't see any known issues at the moment. Apple has some helpful information on settings to check to ensure you're not going into the SOS mode unnecessarily: https://support.apple.com/en-us/HT201415

 

If you could review those settings, and make sure you have them enabled, then let us know if you're still having issues. 

-John

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4 Replies
vzw_customer_support
Customer Service Rep

 

Hello nsiefert. We would love to help with this issue. Have you tried removing and reinserting the Sim card? What zip code are you in? -Joe

nsiefert
Enthusiast - Level 2

Sim Card REmoval did not work

nsiefert
Enthusiast - Level 2

Zip Code is 34609.

vzw_customer_support
Customer Service Rep

Thank you for sharing that Zip! Reviewing our alerts and checking out the area for coverage, I didn't see any known issues at the moment. Apple has some helpful information on settings to check to ensure you're not going into the SOS mode unnecessarily: https://support.apple.com/en-us/HT201415

 

If you could review those settings, and make sure you have them enabled, then let us know if you're still having issues. 

-John