Saddis
Newbie

Iphone 13 pro max is in SOS mode and cannot make or receive calls

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Re: SOS
vzw_customer_support
Customer Service Rep

Being able to make and receive calls is a huge part of your service, and we don't want you to have any issues. We're going to send you a Private Note so we can help.

~Jesse

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Re: SOS
AndrewK33
Newbie

My girlfriend has a IPhone 13 Pro and it keeps switching between data and SOS and it’s in locations where she has previously had connection so we are unsure what to do. Turning the phone on and off doesn’t always work?

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Re: SOS
vzw_customer_support
Customer Service Rep

Hello, AndrewK33, my apologies to hear of the issues with your girlfriend's phone going into SOS mode. We can assist. Sounds like we may need to update her eSIM. Do you currently have the phone with you? We can try some troubleshooting steps. Please advise. 

-Natasha

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