Samsung S22 can't find new extender
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I received a new extender to replace the earlier one that worked great but was no longer supported. Now my Samsung S22 can't find the extender when scanned and the phone connection / service went from tolerable to horrible. They replaced the new one with another and 2 technicians later, I have no network service, only call over wifi. I have tried scanning with Wifi off and on as well as the same on my iphone 14 pro, which is having the same issue.
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Thanks for reaching out. I understand you are unable to connect to your new network extender and I would be glad to help out with the connection. Send us a Private Message so we can access the account and fix this issue.
-Cynthia
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Hi, you mentioned turning off 'Wifi' on both phones, are you referring to 'Wi-Fi Calling'? There is a difference between the two settings. Have you tried turning Airplane Mode on/off to see if that forces the phone to connect?
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I have tried turning both Wifi and Wifi calling off and back on, no difference. Airplane modes makes it unable to access network settings. I tried turning it on and off and no difference.
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Thanks for confirming that. I had success with Airplane mode by turning on for few seconds and turning it back off as that allows the cellular radios to rescan for towers. Does the new extender show in your MyVerizon Website Devices Overview page with the same MAC Address found on the label? Have you checked the extender's local admin page?
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Yes the Mac address is correct.
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Actually the MAC address is correct BUT the extender shown is nothing like they sent me.
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We are here to support you. Sending you a private note now to further support you.
-Cryssie
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They have 4 different extenders on my account !!!! I have no idea what they are doing and I don't think they do either.
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Strange. There is another user that had posted (https://community.verizon.com/t5/Other-Network-Discussions/Activating-my-LTE-Network-Extender/td-p/1...) about a similar issue where they had multiple extenders on their account but only had one in possession.
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Verizon contacted me yesterday and informed me that, A), the Samsung 4G LTE extender IS NOT being discontinued and is still supported and, B), there was no reason whatsoever for them to contact me and force me to upgrade or replace it. They also stated that only about 1% of the new extenders function correctly and none of them stay connected for longer than a month or 2 without having to force connect the phone again. The tech that contacted me actually uses the earlier Samsung 4G LTE extender like mine because the new one(s) he was told to change to, failed. If you are having issues with the new extender, he stated that they DO still provide the Samsung 4G LTE extender and to go to a Verizon store and request it. The new one is a complete failure and the newest Samsung and Iphone's cannot find it under "mobile network searches" on the phones. Samsung phones are hit and miss when #48 is dialed to confirm "network connection". I truly hope this helps others with this problem. I re-installed the Samsung 4G LTE Extender and my service is back to clear and steady. Have a great weekend.
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Sure hope Verizon will keep providing the older Samsung extenders then, because the things do break sometimes. As for having multiple extenders loaded into your account, have read there isn't a way to remove them. Someone posted they had extenders dating back to the 3G days and nobody can remove them from their account. 😮
I'm not a Verizon employee, just another customer trying to help.
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It took 2 minutes for the tech support to remove them from my account. Yes they still issue the Samsung ones.
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Glad to see Verizon has figured out a solution to get obsolete or dead extenders removed from an account instead of leaving them there like a bad tattoo with no way to laser them off! I remember the user who asked was getting very frustrated with constantly seeing their truckload of old extenders constantly...
I'm not a Verizon employee, just another customer trying to help.
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We are here to support you. Sending you a private note now.
-Cryssie
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Where do I find that ? Even the Verizon Tech's couldn't find anywhere to see the extender network settings or connections.
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To access this page, you'll need to locate the extender's IP Address.
1. Press the button on the left side of the screen until you see an IP Address.
2. From either your phone or computer that is connected to the same home network as the extender, type the IP address into your browser's URL bar and enter.
3. Now you should see a login page. The pw is LTEFemto0000 (with the zeros representing the last four of the MAC Address found on the back label, the screen or MyVerizon Website Manage Extender page).
4. Once logged in, select 'Operational Details' and look in sections: Operational Status & Server Connectivity and see if it shows a successful connection result to Verizon's network. If there are any errors, you can look in 'Active Alarms' & 'Alarm History'
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I did this and there are no active alarms. There are no devices currently connected even with both phones sitting by it, HOWEVER there were neighboring connections. I can not find where to change from open operational mode to closed and just numbers I allow. To be serious, I have been thinking about leaving Verizon after over 15 years because my service is horrible and the company I work for is ready to dump all their Verizon services and move. I am beginning to wonder if it's worth the hassle. My neighbors dump Verizon and now have great service. Verizon has been working on this extender issue since Saturday or Sunday and have yet to fix it.
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The managed access feature you're speaking of is non-functional on the MyVerizon Website Manage Extender page (the edit buttons may or may not be there if the model is missing). The neighboring connections is nearby cell towers, what does the RSRP values show? What's the 'Transmit Power' set to?

