Service Issues?
speedcraver
Newbie

We have two phones, an iPhone 13 and a 14.  Starting around May 4th, we have been having constant problems with dropped calls, incomplete connections (you answer but the line says disconnected), and if the wifi drops, the cellular service does not kick in. We had an entire day where both phones were completely useless. We never left the house, yet no wifi and no cellular, only SOS mode. 

We have rebooted phones and wifi boxes several times. Nothing changes. The phone settings are correct, so that is not the issue. Is there work going on in the area that is causing this?

Thanks for the help.

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Re: Service Issues?
vzw_customer_support
Customer Service Rep

We are concerned to learn you are experiencing servcie issues with both devices and would love to help. To better assist you, tell us a little more. Did you recently move? Is the software up to date for both devices?

 

~Maria

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Re: Service Issues?
speedcraver
Newbie

No, we have not moved and both phones are completely updated. Something happened in the past week that is having a significant impact on our service.

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Re: Service Issues?
vzw_customer_support
Customer Service Rep

Thank you so much for the information. Let's work together to get your service up and running. Let's start off by resetting your network settings. Here are the steps: https://www.verizon.com/support/knowledge-base-207110/ Can you also share your city so we can review the area for any interruptions?

~Jesse

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Re: Service Issues?
vzw_customer_support
Customer Service Rep

We would like to get more information on your issue so that we can find a resolution. Please send us a private message so we can continue.  ~Peter

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