According to the coverage map, we should have 4G service at my home. Service has been getting progressively worse and now is 3G with 1 or 2 bars or worse most of the time. We used to be able to go outside to get stronger service and now we don't get stronger service outside. I am wondering if other services are stronger in our area and I am considering exploring a new service provider. Can Verizon fix the service/coverage level in my neighborhood?
kbeisel, Let's get your service back to what it should be. Could you share your zip code? To confirm, is it correct that you are having issues inside and outside? You said "We", are others having the same issue? Is your Wi-Fi turned on?
JoelR_VZW
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We are in zip code 80120.
We use wifi for internet services on our phones. We have 4 smart phones in the house. 3 Samsung and 1 iphone. They are all having service problems when making calls. Calls drop or are have intermittent connection. We get no bars on 4G, 1 bar on 3G. It used to be better outside - many calls took place in our driveway, but now the service outside is bad as well.
kbeisel,
We appreciate those additional details. To ensure we've thoroughly checked into what's happening, I've sent you a Private Message to gather some additional details. Please check your inbox and reply there.
ShawnteJ_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have been Having this same Issue. Can Anyone Help? Im in ZIP CODE 55336.
Terrible service is not how we do business Ashell42. I show good coverage in your area. We can check for reported issues but will need some additional information. What device do you have? Are issues with data or voice calls?
KinquanaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Me and my fiance both have note 5's, both data and voice Are bad. service is slightly better outside my house but not very much. I get absolutely nothing inside the house.
I am having this issue as well. Zip Code 28090
As a consumer myself I definitely understand the importance of having my phone work where I need it most, frustratedVcustomer. I appreciate you providing me with your zip code and there is nothing reported going on there. When did this first start? Does the service improve outside of your home?
JosephE_VZW
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I am in zip code 85298 and have service that is getting progressively worse. Only 1 bar in the house. I am also getting ready to start searching for new service provider.
Being able to have access to as many bars of service is definitely important, Barnard71. Let me assist you with your service issues. I checked the zip code you provided and there were no reports of any issues and service indoors can be challenging. How is service on the outdoors? Are you still able to make, receive calls and text messages, access data on the inside of your house? Share more details so I can help resolve with your service concerns.
EdwinW_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This has been going on for many months. We were used to it, and then service became better because Verizon actually cared enough to upgrade their towers (or got tired of our complaints). Either way it was much better. The service does improve outside but yes, it is still spotty. This causes a lag in text messages, slow internet connections, etc. Again...more frustrations.
FrustratedV customer, we want you to be a happy customer again. We can check the service in your area for you. Please send us a private message by visiting our Facebook page or sending us a DM to ______@VZWSupport on Twitter. This way we can further assist you.
RalphT_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I did; it was a waste of 45 minutes. I was asked for my phone number and password which I gave them, then told oops, we can't look it up that way. What is the address where you are having difficulty? I gave them that. The response was that I should consider purchasing a Network Extender. Guess what, I already have that and they won't activate it. Network Extender doesn't work?? I was finally told to contact the toll free number for customer service. Been there done that too! Verizon reps like to send their customers on wild goose chases. It is impossible to actually get a resolution on anything, other than to realize how much time you waste. verizonlogic
frustratedVcustomer,
Our #1 goal is to address and resolve your concerns. You mentioned that you already have a Network Extender but we won't activate it? Do you have one of our Network Extenders or is it one from a 3rd party? Let's get to the bottom of this
ChristinaB_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
That is correct. It was brand new and sent to me directly from Verizon Wireless in April 2016. I asked several times (from several different reps) about the differences between post-paid and pre-paid accounts, and not one of them ever mentioned to me that my network extender would not work. But that's what happens when Verizon Wireless wants you off the unlimited data accounts...they won't tell you the truth. I've since been told my only option is to buy a signal repeater.
I would like nothing more than to get to the bottom of this...I'm tired of the false information I've been given and the wild goose chases.
Also, friends and family members who live close by have also had this issue...so it is not just my phone or my house.
Zip code 23009. iPhone 8. I can watch the service go from no service to 1x to 3g and the LTE repeatedly. Couldn’t even open my verizon app. I repeat phone. I turn airplane mode on then off. I reset network connections. This is terrible!
We're sorry to hear that you're having this experience, HopeMcCloud. While we don't have anything going on in that area right now, every address is different, and with some usage patterns changing recently due to the pandemic, some areas may be more heavily stressed than they were in the past. We'll send you a private note so we can have a look at possible causes & solutions. EricW_VZW
Got my private note. It’s been days and I haven’t been contacted.
HopeMcCloud,
I regret to learn about any poor experience with service in your home. In addition, I'm sorry to hear that you haven't received a response. I'm eager to assist you with a resolution. I will send you a Private Note, so we can make sure everything is resolved.
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