We definitely want to help you out with your SIM card concern. Was the new device different than your previous device? If so, you will have to get a new SIM by visiting a Verizon store. You can find the nearest one to you here: https://www.verizon.com/stores/ ~Peter
Hello, we wanted to check back with you and make sure all of your concerns were addressed. Would there be anything else we can help you with?
Good afternoon, this is a courtesy follow up regarding your SIM card dilemma. Our goal is to provide the support you need. Please reach out at your best convenience, so we can be sure we addressed all your concerns.