I recently visited Fiji. Once there, I bought a SIM card to use in my Razr Maxx for local calls.
[At this point I would expect Verizon to handle my calls as if the phone were turned off, out of service-area, or had a dead battery.]
During my stay in Fiji, I used my Skype app (w/ wi-fi internet) to call my Verizon # in the USA to check my voice mail.
The call went through, but the only option Verizon gave me was to leave a callback #. E.g., I couldn't retrieve voice mail, nor leave a new voice mail.
When I returned to the USA, I installed my original SIM and was able to then find I did have many voice mails.
I've contacted Verizon about this but did not get a learned answer.
Why the limited menu when I called my Verizon # from Fiji? Aside from the lack of voice mail retrieval, I (or someone else calling via Skype) should have been able to leave a message, yes?
Solved! Go to Correct Answer
When you call your phone number, you have to interrupt the greeting by pressing # or * key. Then you can enter your pin to access the voicemail system.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
When you call your phone number, you have to interrupt the greeting by pressing # or * key. Then you can enter your pin to access the voicemail system.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Ann154, your above protocol is correct (rendering Anns #1-153 irrelevant).
It appears, after much reflection, that I am retarded. Allow me to elaborate, after I first note that I've never called my own number from another phone number; therefore I am unused to the voicemail protocol. I've always used the voicemail app on my phone, or called from my own number, either of which asks me for my password before taking me directly to the messages; I'm "dialed in" on that procedure [har!].
So when I called via Skype, I was waiting for an obvious prompt, like I get from my own phone number, and my brain was unable to handle the novel predicament: after my personal announcement, the pleasant-sounding Verizon menu lady said only to "press 5 to leave a callback number". Hmm, said my decrepit brain, I can only leave a callback number? Not a voicemail? And I can't check my voicemail either? After this, there was a short pause followed by a tone, which I interpreted as Verizon hanging up on me. I was incensed. How dare they! I called again, and yet again.
When I described this scenario to a Verizon customer service agent, I received a convoluted explanation that hinged upon the network knowing my phone (while it was in Fiji) contained a foreign SIM card; she also explained that my phone communicated with the network even when turned off, or with a dead battery. (NSA paranoiacs rejoice - you are vindicated!)
It is now all-too-obvious that the tone was not a hangup, but instead a prompt to leave a voicemail. I just wish the Verizon voicemail lady would be clearer about this. E.g., "Press 5 to leave a callback number, or leave a voice message after the beep".
Again, thanks, Ann. To everyone else: move along folks, there's nothing to see here after all. (Except for Verizon leaking the fact that we are all under surveillance at all times, even without power.)
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