Switched entire family over from AT&T about 10 days ago thinking we would get better 4gLTE (GoUnlimited) coverage and speeds but it is arguably worse than AT&T in Pearland, Tx (77584). I haven't been able to get any DL speeds over a 200KBs within a couple of miles around my house (2526 Lansing Circle Pearland, Tx 77584). I recorded several results using Speedcheck Pro but lost them trying to sync them to their site. I will run them again but here is one I did recently...
Hello MLDEWEY, welcome to the Verizon family. I apologize your experience with us is not off to the best start with your coverage. I am here to help! We do not have any reported alerts in your area at this time. Let's jump into your account to get a better idea of what is happening with your services. I have sent you a Private Message to keep your account information protected.
Melissa_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Where would I find the private message?
Mike
What information do you need from me?
mldewey,
We want to get to the bottom of this issue. We sent you a private message. Please sign into your community account and check you Inbox. You should have a message from us with additional instructions. Please respond to that message and we can further assist.
JenelleR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
JenneleR,
I am in my Inbox (commenting from my Inbox) and I don't see anything other than our current conversation.
Mike
mldewey wrote:
JenneleR,
I am in my Inbox (commenting from my Inbox) and I don't see anything other than our current conversation.
Mike
If they sent you a Direct Message, it should be in the Community Inbox.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I am in the community.verizonwireless.com site and in my Inbox... is that the wrong place?
mldewey wrote:
I am in the community.verizonwireless.com site and in my Inbox... is that the wrong place?
Nope, that sounds right. Maybe they didn't send you anything. Hopefully another rep replies in a day or two.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I apologize for any confusion with the Private Message. We are here and want to provide support. To clarify, outside of the location provided you are not experiencing slow speeds? I want to set the right expectation with the Go Unlimited Plan; your services are deprioritized with any network congestion. This means that your speeds will be slower during congestion times. You can view details on this plan here: https://www.verizonwireless.com/support/go-unlimited-faqs/. Are other services being impacted (calls or text)?
AlbertoR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Hi,
I fully understand how this particular plan works but my idea of throttle would be a connection that is somewhat usable... not completely off. There are times that I get no data at my house and other times I get about 20-30 Mbs. Sometimes the no data can last well over an hour. I have attached a log file showing connects all over the city. The ones that are zero or close to zero are at or around my house.
Mike
Mike
mldewey wrote:
Hi,
I fully understand how this particular plan works but my idea of throttle would be a connection that is somewhat usable... not completely off. There are times that I get no data at my house and other times I get about 20-30 Mbs. Sometimes the no data can last well over an hour. I have attached a log file showing connects all over the city. The ones that are zero or close to zero are at or around my house.
Mike
Mike
If you had attached a file to your email reply to the post in the community, the attachment wasn't posted on the forum.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
MLDEWEY, Thank you for following up with us regarding your concerns. I have sent you another Private Message with instructions so we can get to a resolution as quickly as possible.
Melissa_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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