Slow 4gLTE speeds in Pearland Texas
mldewey
Newbie

Switched entire family over from AT&T about 10 days ago thinking we would get better 4gLTE (GoUnlimited) coverage and speeds but it is arguably worse than AT&T in Pearland, Tx (77584).  I haven't been able to get any DL speeds over a 200KBs within a couple of miles around my house (2526 Lansing Circle Pearland, Tx 77584).  I recorded several results using Speedcheck Pro but lost them trying to sync them to their site.  I will run them again but here is one I did recently... 

https://www.speedcheck.org/result/212885857

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14 Replies
melissap_vzw
Verizon Employee

MLDEWEY, Thank you for following up with us regarding your concerns. I have sent you another Private Message with instructions so we can get to a resolution as quickly as possible.

Melissa_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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mldewey
Newbie

What information do you need from me? 

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jeneller_vzw
Verizon Employee

mldewey,

We want to get to the bottom of this issue. We sent you a private message. Please sign into your community account and check you Inbox. You should have a message from us with additional instructions. Please respond to that message and we can further assist.

JenelleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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mldewey
Newbie

JenneleR,

I am in my Inbox (commenting from my Inbox) and I don't see anything other than our current conversation.

Mike

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albertor_vzw
Verizon Employee

I apologize for any confusion with the Private Message. We are here and want to provide support. To clarify, outside of the location provided you are not experiencing slow speeds? I want to set the right expectation with the Go Unlimited Plan; your services are deprioritized with any network congestion. This means that your speeds will be slower during congestion times. You can view details on this plan here: https://www.verizonwireless.com/support/go-unlimited-faqs/. Are other services being impacted (calls or text)? 

AlbertoR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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mldewey
Newbie

Hi,

I fully understand how this particular plan works but my idea of throttle would be a connection that is somewhat usable... not completely off.   There are times that I get no data at my house and other times I get about 20-30 Mbs.  Sometimes the no data can last well over an hour.  I have attached a log file showing connects all over the city.   The ones that are zero or close to zero are at or around my house.

Mike

Mike

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Ann154
Community Leader
Community Leader

mldewey wrote:

Hi,

I fully understand how this particular plan works but my idea of throttle would be a connection that is somewhat usable... not completely off.  There are times that I get no data at my house and other times I get about 20-30 Mbs. Sometimes the no data can last well over an hour. I have attached a log file showing connects all over the city.  The ones that are zero or close to zero are at or around my house.

Mike

Mike

If you had attached a file to your email reply to the post in the community, the attachment wasn't posted on the forum.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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mldewey
Newbie
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Ann154
Community Leader
Community Leader

mldewey wrote:

JenneleR,

I am in my Inbox (commenting from my Inbox) and I don't see anything other than our current conversation.

Mike

If they sent you a Direct Message, it should be in the Community Inbox.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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mldewey
Newbie

I am in the community.verizonwireless.com site and in my Inbox... is that the wrong place?

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Ann154
Community Leader
Community Leader

mldewey wrote:

I am in the community.verizonwireless.com site and in my Inbox... is that the wrong place?

Nope, that sounds right. Maybe they didn't send you anything. Hopefully another rep replies in a day or two.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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melissap_vzw
Verizon Employee

Hello MLDEWEY, welcome to the Verizon family. I apologize your experience with us is not off to the best start with your coverage. I am here to help! We do not have any reported alerts in your area at this time. Let's jump into your account to get a better idea of what is happening with your services. I have sent you a Private Message to keep your account information protected.

Melissa_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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mldewey
Newbie

Where would I find the private message?

Mike

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tikibar1
Community Leader
Community Leader

mldewey wrote:

Where would I find the private message?

Mike

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