I've recently switched from a 10 gig family plan to each phone on my account to an unlimited plan. Frankly it was a huge disappointment. I would take lunch break an stream a show or read current events on older plan and see speeds of 30-50 mbps. Once I switched im getting download speeds of 0.01 to 0.08 mbps. I can barely check email now. I regret switching plans and am now thinking of dropping verizon after 15 plus years of using them. And location shouldn't matter in this instance since I reside and work in a major US city and use to have ample speed prior to switching plans.
Oh, no. We'd hate to see you go. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Message for assistance.
I see the same speeds. I have spent more than 30 hours with techs trying to fix this. Not one has been able to do it. I am still being charged even though my phone doesn’t work.
We definitely want to find a solution for you ASAP! We will be sending you a Private Note, so we can further assist you.
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