Smart family not showing locations

Ruby22
Enthusiast - Level 2

My kids locations have not been updated since yesterday morning - except for my location.   It just blanks out no matter what I do & a message pops up “ something went wrong please try again “.   Paying for a service that doesn’t work half the time.  

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems with your Smart Family not updating the location of your devices. We'd be happy to help you get the service working as it should. We're going to send you a Private Note so we can help.

~Jesse

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