Spam calls and texts have increased exponentially since switching to Verizon
MxChris
Enthusiast - Level 2

A couple months ago I switched from Sprint to Verizon and immediately the amount of spam calls and texts increased exponentially. I ported my number over so it's not a new phone number.

This is unacceptable. I never received spam texts with nefarious links while on Sprint, I get them every other day now. Spam calls were multiple times a day but seem to have. This is 100% due to using a new carrier as I am diligent about preventing spam on my end, nothing has changed other than going to a new carrier.

I don't give out my cell number to anyone but friends. Instead, I have a Google Voice number I give when a business requires one and then I check the messages on that and call back as I see fit. Voicemails are transcribed and I just read them as a text.

I know you sell a product to block spam but I shouldn't need it especially in my scenario unless Verizon sells the numbers of it's customers to spam call lists so in turn people buy your anti-spam product.

33 Replies
Plynko
Newbie

I joined Verizon yesterday. Over the last 24 hours I received 32 spam calls, all before I had given my new number to anyone.

Verizon needs to figure out how their numbers are getting on the dark web for spammers to use the moment they become activated, or before.

I never received spam calls on my old carrier, and if my old number starts getting these spam calls when Verizon takes it and ports it over, I will lose my mind.

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vzw_customer_support
Customer Service Rep

Hi! Thank you for bringing this to our attention, give me the opportunity to send you a private note in order to assist you, we have some features for call blocking that might be of your interest.

>Effie

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kh-taylarie
Khoros Partner
Khoros Partner

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

 

 

Hi, kH
I appreciate you reached us today.
I will be glad to assist you with any concern you may have about your account and your services.
Feel free to send me a private message, so we can discuss your services, remember that our business hours are 24/7 !

>Jose

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Apollo704
Newbie
Spoiler
 

I switched earlier this week (1/11/22) from google fi to verizon, and I'm now getting 2-3 spam calls a day where I was only getting 2-3 per month with google. Due to the work I do, I actually answer my phone when it rings, and I take a lot of calls from new to me numbers, so I have to pick up. It stinks.

Verizon is not doing enough to block spam calls, and if their idea of fixing it is to make users report each instance, they are a joke. Thank god I signed up for a month to month prepaid plan, and can jump ship easy enough 

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vzw_customer_support
Customer Service Rep

Apollo704 I'm sorry you are getting so many SPAM calls. We would all like for them to stop. There is no way to know if the call is a SPAM but you can certainly register for the Verizon Call Filter. Here is the link. https://espanol.verizon.com/support/how-to-use-call-filter/ It won't solve the issue but it sure will help. -Dolores

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CMHCMH
Newbie

I have had the same phone number since 1993 AND have been a longtime Verizon customer. My issue came when I updated to a new phone  a week ago and ported the number over I now get constant spam calls daily.  Yes, I am signed up for your spam filter and registered at the the do not call registry in 2005. I have never seen anything like this. I will be looking for a third-party app to try to manage this. No response needed, as I see nothing to help here and no, I won't change the number. 

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J_Carr
Enthusiast - Level 1

I am having the exact same issue. Switched to Verizon a little over a month ago, and I went from getting maybe one Spam call a week to 4-5 daily ones. The only thing that has changed, is that I now use Verizon as a provider. I've had the same number for close to 20 years and this has never been an issue. 

9wood
Specialist - Level 2

Seems this is due been in several post in past months same script reply from Verizon nothing done about it seems clear that they don't plan on doing anything 

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vzw_customer_support
Customer Service Rep

Thank you so much for bringing this to our attention J_Carr. We can understand being frustrated with receiving the type of calls and it is concerning that it began when starting service with us. Our goal is to exhaust all options to prevent these calls from coming through. Do you currently subscribe to our Call Filter app?https://www.verizon.com/solutions-and-services/call-filter/ 

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9wood
Specialist - Level 2

Translation of there reply not our problem don't bother us the FTC do not call is not a call filter and there call filter from what I seen doesn't do much the free version doesn't do much if anything

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MxChris
Enthusiast - Level 2

Edit as I didn't finish a sentence:

Spam calls were multiple times a day but seem to have slowed since I implemented my own spam filter app.

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vzw_customer_support
Customer Service Rep

MxChris, thank you for coming over to Verizon. We want to ensure that you have a good experience. I have received these types of calls and unwanted calls can be a huge annoyance these days. We are here to help provide all the available options to block these types of calls. 

 

The first recommendation is to ensure your phone number is registered on the FCC’s do not call list at www.donotcall.gov. You can block numbers for free in your online account by selecting “Block Calls & messages” on the following web page
https://www.verizonwireless.com/support/block-numbers/.

 

Then Verizon offers an additional service titled Verizon Call Filter that can detect spam calls and prevent the completion of the calls. Please click on the following web page https://www.verizonwireless.com/solutions-and-services/call-filter/ for the details. Does this help?  

DavidC_VZW

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malloryc13
Enthusiast - Level 1

Need help with *SPAM EMAIL.

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vzw_customer_support
Customer Service Rep

We're sorry to hear spam calls have increased since you switched to Verizon. We know what a nuisance they can be. Have you had the opportunity to download and install the Verizon Call Filter app? This link will provide step-by-step instructions on how to set it up:https://www.verizon.com/support/how-to-use-call-filter/

~Laura

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vzw_customer_support
Customer Service Rep

We will be sending you a Private Note for more assistance.

~Laura

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malloryc13
Enthusiast - Level 1

🤦‍♀️ this info fits but help. We want to know how to stop SPAM. we never had this problem until we went with Verizon 

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Sagea
Newbie

I’ve also just recently switched to Verizon and been receiving an exorbitant amount of spam calls and phishing messages.

Verizon, you guys sell our numbers to scammers, don’t you? How else would this make sense? You do it to push your call filter.

Myself and my fiancé have been experiencing this.

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vzw_customer_support
Customer Service Rep

Sagea, we're disheartened to learn that you keep receiving unwanted calls and messages. I'm not a fan of these either. Robocalls and spam messages are something that unfortunately is becoming way too common. These robocalls are not affiliated in any way with Verizon Wireless as we would never sell numbers since that is illegal and goes against our policy. Our Verizon Call Filter ( http://spr.ly/6183DN185 ) is a great app at recognizing/screening unwanted calls. We do have some other recommendations that may curb the annoying calls. We suggest that you register on the National Do Not Call Registry http://spr.ly/6189D2hJf. If you are not having success with our Call Filter feature, you can look for a possible 3rd party app that may have the blocking/screening capabilities that you're looking for. One other thing you may want to do is file a complaint with the FCC. Here's their link http://spr.ly/6189D2huD. Lastly, I know that changing your number isn't the most favorable option, but it might be something to consider. You can do that for free right from your My Verizon account http://spr.ly/6180D2hJA. I am confident  that at least one of my suggestions will help. 

 

-Kevin

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MxChris
Enthusiast - Level 2

I've been on the Do Not Call list since 2007.

I have the Verizon Call Filter app installed.

I still get a lot of spam calls and texts.