Spam calls and texts have increased exponentially since switching to Verizon
MxChris
Enthusiast - Level 2

A couple months ago I switched from Sprint to Verizon and immediately the amount of spam calls and texts increased exponentially. I ported my number over so it's not a new phone number.

This is unacceptable. I never received spam texts with nefarious links while on Sprint, I get them every other day now. Spam calls were multiple times a day but seem to have. This is 100% due to using a new carrier as I am diligent about preventing spam on my end, nothing has changed other than going to a new carrier.

I don't give out my cell number to anyone but friends. Instead, I have a Google Voice number I give when a business requires one and then I check the messages on that and call back as I see fit. Voicemails are transcribed and I just read them as a text.

I know you sell a product to block spam but I shouldn't need it especially in my scenario unless Verizon sells the numbers of it's customers to spam call lists so in turn people buy your anti-spam product.

33 Replies
MxChris
Enthusiast - Level 2

Edit as I didn't finish a sentence:

Spam calls were multiple times a day but seem to have slowed since I implemented my own spam filter app.

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vzw_customer_support
Customer Service Rep

MxChris, thank you for coming over to Verizon. We want to ensure that you have a good experience. I have received these types of calls and unwanted calls can be a huge annoyance these days. We are here to help provide all the available options to block these types of calls. 

 

The first recommendation is to ensure your phone number is registered on the FCC’s do not call list at www.donotcall.gov. You can block numbers for free in your online account by selecting “Block Calls & messages” on the following web page
https://www.verizonwireless.com/support/block-numbers/.

 

Then Verizon offers an additional service titled Verizon Call Filter that can detect spam calls and prevent the completion of the calls. Please click on the following web page https://www.verizonwireless.com/solutions-and-services/call-filter/ for the details. Does this help?  

DavidC_VZW

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MxChris
Enthusiast - Level 2

I've been on the Do Not Call list since 2007.

I have the Verizon Call Filter app installed.

I still get a lot of spam calls and texts.

vzw_customer_support
Customer Service Rep

MxChris,

 

Those are definitely great steps to take. When you get a spam call you can report it through the call filter app which will help us to do more to block these calls in the future. You can also forward any spam texts to #SPAM (#7726). This will help us work to prevent those as well.

 

AndrewT_VZW

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MxChris
Enthusiast - Level 2

I don't need help blocking the calls, I have that handled.

I want to know why I got an exponential increase in spam calls and texts days after joining your network.

As I said earlier, the only thing that changed was the company serving me cell service. I've had the same number for 20 years

vzw_customer_support
Customer Service Rep

MxChris, we are glad to hear that you are taking the necessary steps to help reduce these calls. While we cannot say why there has been an increase that seems to have stemmed at that time, we can say that there have been dramatic increases over the past two years with all carriers. This is something that carriers are working on with the FCC to find ways to legally prevent these random calls.  LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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MeganTa7
Enthusiast - Level 1

The reason they won't prevent the amount of spam coming to our phones is so we will get fed up and have to sign up for the services to have our information kept private. At some point this will be legal action because what this phone company is doing is wrong. It has increased ten fold since the pandemic alone, Verizon has done absolutely nothing in response.

vzw_customer_support
Customer Service Rep

Hello MeganTa7. We never want you to have to pay for something if you don't want too. We have partnered with the FCC and all carriers to investigate these spam calls and calls from numbers that are not theirs. If you keep getting harassed, we can change your number free of charge. See how here: https://www.verizon.com/support/change-mobile-number-faqs/

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9wood
Specialist - Level 2

Much like your scripted reply changing number doesn't stop spam or robocall etc just gives a recycled number just my opinion if changing a number was effective at all why have the calls got worse with spam. Spoofed numbers etc

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SeanT2
Enthusiast - Level 1

It doesn't seem like random calls....the day I switched to Verizon, they started coming. The day I ported in another line, they started getting them as well. All from the same geographical regions on the same days. It is obvious my information has either been sold or stolen. Auto-replies about apps and whatnot are not what we are looking for. 

Keviac1082
Enthusiast - Level 1

Agree 100%. My wife and I switched from AT&T in September and the spam/spoofed calls have increased dramatically. I tried the paid version of the call block app from Verizon and all it did was add “Unknown Caller” to the caller ID when calls would come in. Stopped nothing. 

9wood
Specialist - Level 2

There are better apps to deal with calls

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vzw_customer_support
Customer Service Rep

We want to make using the service as easy as possible, Keviac1082. Are you currently experiencing issues with the wireless service or the Call Filter feature? -ChrisM_VZW

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Keviac1082
Enthusiast - Level 1

I have no problem with the service. What I have a problem with is the insane amount of spam calls I’ve been receiving since switching over to Verizon. As I stated, call filter doesn’t actually filter anything. All it seems to do is add “Unknown Caller” to the caller ID. 

4Nothing
Enthusiast - Level 1

#7726 does not work.

I have both WiFi and cellular data on, but attempts to forward the text got bed me a “Not delivered” message.

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vzw_customer_support
Customer Service Rep

Sorry about that! Please try sending the texts to 7726, rather than #7726. Doing it this way should work for you. Keep us posted.

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Sagea
Newbie

I’ve also just recently switched to Verizon and been receiving an exorbitant amount of spam calls and phishing messages.

Verizon, you guys sell our numbers to scammers, don’t you? How else would this make sense? You do it to push your call filter.

Myself and my fiancé have been experiencing this.

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vzw_customer_support
Customer Service Rep

Sagea, we're disheartened to learn that you keep receiving unwanted calls and messages. I'm not a fan of these either. Robocalls and spam messages are something that unfortunately is becoming way too common. These robocalls are not affiliated in any way with Verizon Wireless as we would never sell numbers since that is illegal and goes against our policy. Our Verizon Call Filter ( http://spr.ly/6183DN185 ) is a great app at recognizing/screening unwanted calls. We do have some other recommendations that may curb the annoying calls. We suggest that you register on the National Do Not Call Registry http://spr.ly/6189D2hJf. If you are not having success with our Call Filter feature, you can look for a possible 3rd party app that may have the blocking/screening capabilities that you're looking for. One other thing you may want to do is file a complaint with the FCC. Here's their link http://spr.ly/6189D2huD. Lastly, I know that changing your number isn't the most favorable option, but it might be something to consider. You can do that for free right from your My Verizon account http://spr.ly/6180D2hJA. I am confident  that at least one of my suggestions will help. 

 

-Kevin

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malloryc13
Enthusiast - Level 1

🤦‍♀️ this info fits but help. We want to know how to stop SPAM. we never had this problem until we went with Verizon 

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malloryc13
Enthusiast - Level 1

Need help with *SPAM EMAIL.

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