An Accepted Solution is available for this post.
Re: Spam calls and texts have increased exponentially since switching to Verizon
9wood
Specialist - Level 2
‎11-08-2020 06:25 PM

Much like your scripted reply changing number doesn't stop spam or robocall etc just gives a recycled number just my opinion if changing a number was effective at all why have the calls got worse with spam. Spoofed numbers etc

0 Likes
An Accepted Solution is available for this post.
Re: Spam calls and texts have increased exponentially since switching to Verizon
4Nothing
Enthusiast - Level 1
‎11-17-2020 09:41 AM

#7726 does not work.

I have both WiFi and cellular data on, but attempts to forward the text got bed me a “Not delivered” message.

0 Likes
An Accepted Solution is available for this post.
Re: Spam calls and texts have increased exponentially since switching to Verizon
vzw_customer_support
Customer Service Rep
‎11-19-2020 09:47 AM

Sorry about that! Please try sending the texts to 7726, rather than #7726. Doing it this way should work for you. Keep us posted.

0 Likes
An Accepted Solution is available for this post.
Re: Spam calls and texts have increased exponentially since switching to Verizon
SeanT2
Enthusiast - Level 1
‎12-01-2020 01:12 PM

It doesn't seem like random calls....the day I switched to Verizon, they started coming. The day I ported in another line, they started getting them as well. All from the same geographical regions on the same days. It is obvious my information has either been sold or stolen. Auto-replies about apps and whatnot are not what we are looking for. 

An Accepted Solution is available for this post.
Re: Spam calls and texts have increased exponentially since switching to Verizon
Keviac1082
Enthusiast - Level 1
‎12-11-2020 03:02 PM

Agree 100%. My wife and I switched from AT&T in September and the spam/spoofed calls have increased dramatically. I tried the paid version of the call block app from Verizon and all it did was add “Unknown Caller” to the caller ID when calls would come in. Stopped nothing. 

An Accepted Solution is available for this post.
Re: Spam calls and texts have increased exponentially since switching to Verizon
9wood
Specialist - Level 2
‎12-11-2020 03:23 PM

There are better apps to deal with calls

0 Likes
An Accepted Solution is available for this post.
Re: Spam calls and texts have increased exponentially since switching to Verizon
vzw_customer_support
Customer Service Rep
‎12-13-2020 03:17 PM

We want to make using the service as easy as possible, Keviac1082. Are you currently experiencing issues with the wireless service or the Call Filter feature? -ChrisM_VZW

0 Likes
An Accepted Solution is available for this post.
Re: Spam calls and texts have increased exponentially since switching to Verizon
Keviac1082
Enthusiast - Level 1
‎12-14-2020 01:42 PM

I have no problem with the service. What I have a problem with is the insane amount of spam calls I’ve been receiving since switching over to Verizon. As I stated, call filter doesn’t actually filter anything. All it seems to do is add “Unknown Caller” to the caller ID. 

An Accepted Solution is available for this post.
Re: Spam calls and texts have increased exponentially since switching to Verizon
J_Carr
Enthusiast - Level 1
‎12-16-2020 10:37 AM

I am having the exact same issue. Switched to Verizon a little over a month ago, and I went from getting maybe one Spam call a week to 4-5 daily ones. The only thing that has changed, is that I now use Verizon as a provider. I've had the same number for close to 20 years and this has never been an issue. 

An Accepted Solution is available for this post.
Re: Spam calls and texts have increased exponentially since switching to Verizon
vzw_customer_support
Customer Service Rep
‎12-18-2020 10:49 AM

Thank you so much for bringing this to our attention J_Carr. We can understand being frustrated with receiving the type of calls and it is concerning that it began when starting service with us. Our goal is to exhaust all options to prevent these calls from coming through. Do you currently subscribe to our Call Filter app?https://www.verizon.com/solutions-and-services/call-filter/ 

0 Likes