I am SO DONE.
At the end of July, myself and the other line on my account went into our local store to complete a phone upgrade. Upon the upgrade, we traded in our iPhone 12's to receive a promotion to get a free iPhone 15. The old phones were cleared of their data in front of us, and they were taken. We left the store that day with our new phones thinking everything was fine.
Cut to today, where I noticed my phone bill being almost double as to what it should be. I noticed that we were being charged the full price of our iPhone 15s, and reached out to get this corrected. Turns out, the customer representative (that has now been fired) never entered our trade in phones into the system that day that we went into the store, therefore there is no record of them being handed over for the promotion. The new rep at the store today said that there was a drawer full of random phones when she started working, but then someone must have "cleared them out and recycled them", thus leaving me essentially screwed.
She called customer service in front of us and asked if they could credit my account each month for the price that we were being incorrectly charged for our "new phones", but they said there's high risk of that request being denied without any proof that the phones were actually turned over upon upgrading. I feel like Verizon stole our old phones and now i'm stuck paying double of what I was before. Not sure where to go from here other than filing a complaint with the FCC-- is there a way to get in touch with leadership at Verizon? Surely they should be able to credit my account as this was THEIR mistake. So DONE
We are sorry to read that you had this experience, and want to make sure we are able to help out. Were you able to get a resolution on the credits that were to be applied?
~Freddy
No- nothing has been done.
@MeganRO wrote: No- nothing has been done.
MeganRO, it doesn't hurt to take a look at a situation with a fresh set of eyes. To do that and get some more details, I'm sending a Private Message to you.
-John
Start a new topic or ask questions in the open forum.
