Sudden Poor Reception Past Few Weeks, Multiple Devices, Resets Performed
Sgtskid997
Enthusiast - Level 1

Over the past week or two, my 5G service is now at 4G LTE with only 1 bar. I have a LG V600VM and had no issues prior. July 27 there was a configuration update, but didn't notice any changes. I also updated today Aug 7, and still no changes. I do not get any errors, just extremely slow services and no service. When I try to make a call, it will not go through, Text messages seem to have no problem (that I noticed). My wife's phone Apple iPhone 14 is having the same problem. I'm almost certain this is a Verizon network issue (or maybe updates) and not the phones. My 2 daughter's phones (iphone 12 and 14) are also having the same issue. Any ideas on what changed in the last few weeks? Will this get fixed any time soon?

3 Replies
vzw_customer_support
Customer Service Rep

Hello, being on top of your account is vital, especially if you are having signal issues. Our goal is to offer the support you need. We sent you a Private Note, please review at your best convenience.

 

~Gilbert

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Renee1994
Enthusiast - Level 2

Have updated and done everything possible on our end, SOS  keeps reappearing, phone used for business and tracking, need fixed ASAP

vzw_customer_support
Customer Service Rep

Hello, we want to do all we can to make sure that this concern is being addressed. We are sending a Private Note to assist you.

-Colin

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