Re: Switching to Sprint..
flutterfly8497
Specialist - Level 3

If you have family base and it is set up properly, why are you here? IF Family base is the problem, you should address that with customer service, not in a customer-to-customer forum. I'm not assuming I'm right, I made a statement of FACT about how one would set usage limits.

As rcschnoor said, IF the failure of the family base is responsible for the overage, take Verizon to court.

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Re: Switching to Sprint..
flutterfly8497
Specialist - Level 3

You posted this on a community forum, where there is no guarantee that an employee will address your post. This isn't a venue for customer service. When you post here, other customers can see and reply to your posts. If you wanted to keep it just between Verizon and yourself, posting in a public forum seems like an odd choice.

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Re: Switching to Sprint..
CMVuyovich
Enthusiast - Level 2

I am here, because it took me posting on a community forum to get them to respond...as I stated...already...in the last post. And, as I stated, they have acknowledged here this morning withe me, there it appears there was an error. I was on the phone yesterday...and got no help and was not patched through to management. If you don't have helpful advice for me and can only criticize what you don't understand, please be quiet. I get that people may have problems that others may feel they can help with, but if you're not helping...why bother? Are you trolling for fights? Why get mad at for my post? I didn't attack you...I attacked Verizon and it's between me and Verizon....why are you even still talking if you can't contribute to my situation in a positive way??

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Re: Switching to Sprint..
CMVuyovich
Enthusiast - Level 2

And well, it worked. So I guess it didn't matter in the end how I got results...I just got results. So...stop tossing and turning over how and just accept that I did. Why, oh why...are we moving on to a new topic for you to pick a fight with me on?.

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Re: Switching to Sprint..
flutterfly8497
Specialist - Level 3

Ah. Well, I guess I thought "ignoramus" was an insult. You are attacking others, whether you admit it or not. And you can't dictate who reads or responds to your posts here...again, COMMUNITY forum. I don't troll these forums looking to pick fights, but to try and offer a different perspective or, sometimes, a reality check regarding issues.

In any event, it is impossible to help anyone who refuses to help themselves. Happy Monday.

Re: Switching to Sprint..
CMVuyovich
Enthusiast - Level 2

"

By your own admission,  there is nothing to fix. Your son used the data, Verizon's plans clearly state the charges for data overage, and they do provide several ways to monitor use. There is nothing dishonest or nefarious going on. It's actually pretty simple...you go over your allotted data, you pay overage.

You can set up controls to limit data use on your son's phone,  but there is a cost for that. Verizon provides the service, and the terms are clear. It doesn't matter if you pay your bill on time or if you never had overage before. Obviously, for the month in question, you did.

Threatening to cancel service if Verizon refuses to grant your demands negates your claim of being a loyal customer; and regardless of what another company tells you to get you to switch, they won't cater to your every demand either."

That was an ignoramus statement. I did not admit to anything, I said that it was told to me that I used that much. It was your assumption that I was an idiot so you needed to explain to me how the plans worked, and that it was "simple". Then, treating me like an idiot, stating that "threatening to cancel service"  and catering to my every demand, made me out like I was just an erratic customer not please with a bill. Stop being defensive when you came at me neither helpful or treating me respectfully. Don't take offense when you say things in a demeaning and offensive way.

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Re: Switching to Sprint..
CMVuyovich
Enthusiast - Level 2


And yes...happy Monday to you too.

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Re: Switching to Sprint..
rcschnoor
Legend

CMVuyovich wrote:

"

By your own admission,  there is nothing to fix. Your son used the data, Verizon's plans clearly state the charges for data overage, and they do provide several ways to monitor use. There is nothing dishonest or nefarious going on. It's actually pretty simple...you go over your allotted data, you pay overage.

You can set up controls to limit data use on your son's phone,  but there is a cost for that. Verizon provides the service, and the terms are clear. It doesn't matter if you pay your bill on time or if you never had overage before. Obviously, for the month in question, you did.

Threatening to cancel service if Verizon refuses to grant your demands negates your claim of being a loyal customer; and regardless of what another company tells you to get you to switch, they won't cater to your every demand either."

That was an ignoramus statement. I did not admit to anything, I said that it was told to me that I used that much. It was your assumption that I was an idiot so you needed to explain to me how the plans worked, and that it was "simple". Then, treating me like an idiot, stating that "threatening to cancel service"  and catering to my every demand, made me out like I was just an erratic customer not please with a bill. Stop being defensive when you came at me neither helpful or treating me respectfully. Don't take offense when you say things in a demeaning and offensive way.

I would like to know just HOW it was an "ignoramus statement"???

NOWHERE prior to someone pointing out the Family Base option had you mentioned you were enrolled in such a program. Pointing out a program to PREVENT someone from incurring an overage who had actually reported an overage WITHOUT mentioning they were enrolled in such a program is an attempt to HELP you. Yes, your temper is flaring, but is that a reason to name call someone trying to point out programs meant to help someone when NO mention you were enrolled in such a program had been made???

On the contrary, it would sound ignorant for someone to assume you were enrolled in such a program if you don't mention that fact.

This is a customer forum, MAINLY with replies from other customers. The most helpful information is normally given by those other customers, NOT by Verizon employees. We have no way of knowing what programs you are enrolled in. When someone tries to help by pointing out programs which would do so when you had not mentioned you were not enrolled in such a program, IS NOT being ignorant, but at attempt to help you. It is sad you are unable to accept that help in the spirit with which it was given.

A simple statement that you WERE enrolled in the program would have given a nod to flutterfly that you had acknowledged the attempt at help without insulting them for not assuming information which you had not, if fact, provided. When people trying to help ASSUME information not provided by the person posting, it normally ends up hurting more than it helps.

Re: Switching to Sprint..
CMVuyovich
Enthusiast - Level 2

Oh my gosh..just stop...you sit there and say how  I couldn't accept the spirit of help of which I was given...maybe Flutterfly out of all the people who commented on here was the only one who didn't come out, treating me like an idiot. But Flutterly was the only one...and at that point..I got tired of all of you getting on here and treating me like  I was so stupid that I couldn't for one moment comprehend a phone plan and how it worked. Not a single one of you asked...any questions to try and solve my issue. No..you all came out with all your wisdom..there was no spirit of help...there was no one here going "oh gosh..how awful. I wonder what kind thing I can do to help? what can I do to offer positive feedback in her situation". Please...don't. Just don't. If you truly wanted to help, you would have asked questions...offered a solution to whom I may call, or someone that may have helped. Yeah this thread got pretty quiet after I was told no one from Verizon would respond. Not saying that you all were so dumb to know that...or not know it...I understand that it's a community forum. I understand that people will respond. Why don't you accept that you might have come across a little arrogant, I'll accept that I might have treated everyone else after the first 3 posts not quite fairly, but then I think if you're fair at all, you'll read everyone of those responses, and realize if someone had come at you with those responses, you wouldn't have felt the "spirit" of goodwill. I think Whocares was the only other one...and its not that the agreed with me...it's more or less he acknowledged what I went through wasn't "wrong" or a result of my incapability to comprehend what was going on. You crack me up...you act so offended at how I could have possibly thought anyone on here wasn't responding out of the utter goodness of their heart. Thank you..I'm going to bed laughing at all the people who felt they did their good deed for the day for enlightening me their knowledge. Thank you...from the bottom of my heart...THANK YOU!!

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Re: Switching to Sprint..
Bet81
Newbie

I’m on the same boat, I don’t with them. I have been paying high bills but no anymore !!! Last thing they could do to me is tell me by May 18 my account is current just due for June 7 when they should even credit $30 of Apple Music, what will make my bill lower... surprise by today they wanna charg me $383 because the account is behind, behind what ? If for May 18 the cavy was on a good standing !!! 
thanks but not!! I done with you people

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