Verizon advertised teacher discounts during Covid. They got a lot of good press out of this generous offer. I changed plans and was qualified a month ago for this discount and a rep told me it was confirmed. I have yet to see any discount on my bill. What is going on?
Solved! Go to Correct Answer
Thanks to everyone who tried to help. Nothing worked until I contacted the Executive Level at Verizon. Even then, the first person who I worked with did not follow up. Once I complained loud enough and threatened to go to the media, I had my discount in two days retroactive to May.
This link provides you with all the details about the Teacher's Discount: http://spr.ly/6608HSTlq
We can certainly understand your frustration with the conflicting information, and we'd be glad to help ensure things are all sorted out. Please send us a Private Message, so we can look into this right away.
ZakC_VZW
Hello I am teacher at FHSU kansas.
I would like to activate teacher's discount.
Thanks
@FarheenKhan wrote:Hello I am teacher at FHSU kansas.
I would like to activate teacher's discount.
Thanks
Have you logged into your My Verizon acount and followed the instructions?
https://www.verizon.com/support/how-to-use-discount-registration/
https://www.verizon.com/support/teachers-discount-faqs/
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
I am having difficulty getting the teacher discount. When visiting ID.me, I have shared my badge and pay stub. After both submissions, ID.me did not validate my information.
Please let me know how we can resolve this situation.
Hello, Verizon wants to give back to those who give the most. To recognize the critical role teachers play in our children's future, Verizon is offering a discount off Mix and Match Unlimited plans.
We want to be on the same page. What exactly happens when you share you badge and pay stub info? What alert/notification do you get when you complete the ID.me validation through the website?
I haven’t yet had my first bill, so I can’t say for sure that I’m getting my teacher discount, and I’ve been misled on so many other things that I wouldn’t be surprised if this, too, turned out to be a scam. But, having said that, I did find out from one of the many Verizon agents I’ve had to speak with in the last 2 weeks that there were steps that you have to take that aren’t very clearly outlined. She walked me through it. I forget exactly, but I think you may have to sign in to that ID.me site and click something to complete the registration. Unfortunately, my best advice is to,get on the phone with an agent and have them walk you through the process.
This is where the information should be, but I don’t think it is complete:
https://www.verizon.com/support/how-to-use-discount-registration/
When the Verizon Executive Office helped me, they asked if I had registered at ID.me (I had) and they also wanted to see my teaching certificate, which I believe ID.me asked for as well. Luckily, I had all my ducks in a row and they could not deny me. The use of ID.me is not very smooth to say the least...it does not communicate well with the Verizon site. The agents are mostly not trained on how this is supposed to work.
We heard you loud and clear, the last thing we would want is to leave you empty-handed without a resolution for your account concerns. Titanicdog2, please message us in private to better assist with your concerns today. We would never want a experience to be left unresolved. JasperM_VZW
How does one message you in private?
I am having the same issue as others on this thread and have not received my teacher discount as promised by Verizon even though I have gone through multiple processes and provided the information which I was asked to do when the sales rep (as well as numerous other customer service reps I had to contact to follow up) sold me on this upgrade by providing the assurance that I as a essential worker will have my discount applied to my account by the first billing cycle showing the change.
I have wasted so much valuable time and energy on this issue already and I am exhausted by the lack of professionalism and help by your agents. I still getting the run around from every rep I have had to talk to (7 or 8 ...starting to loose count!) I provided everything you asked for from the day I made the changes to my account and qualified for the discount and that was in June of 2020 and I still have not had anything applied to my account and I am continuously being given a different answer for Verizon's failure to address this issue. Please contact me ASAP if you have a resolution for this issue. I will be making my own post on this issue as well and not just following up on this thread. This was my first time using this thread so I figured I would give it a try.
If this issue is not resolved by Friday Oct. 23, 20, I will be reporting this on social media for the lack of support and false advertisement. You will also loose me as a long standing cellular client with 4 phone lines. This discount needs to be backdated to the 1st billing cycle specially because I provided everything that I was asked to provide and the failure to process and apply the discount is the fault of your company.
Thanks for any information you can provide.
N.E.
@nekbatani wrote:How does one message you in private?
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N.E.
You click on their name to access their profile page where there should be a 'Message' button. If the button does not appear, you might not have private messaging turned ON in your own profile. Go to Profile->Settings->Preferences->Private Messenger to check. You should be able also to click on the envelope icon,
https://community.verizonwireless.com/t5/notes/privatenotespage
or select Messaging to go to 'Private Messaging' and hit the 'New Message' button. There you can search for the user you need to message. Note: Unsolicited PM's is against Forum Policy
We want to make sure that you can get the assistance that you need with your account and this way you can get all of your qualifying discounts. The last thing we want is for you to think that we are giving you the run-around. Please respond to the Private Message we are sending you. Thanks.
Hi. I am having the same exact issue and have wasted so much valuable time on this issue. I still getting the run around from every rep I have had to talk to without any solution. I provided everything they asked for from the day I made the changes to my account (June 2020) and qualified for the discount but still have not had anything applied to my account and I am continuously being given a different answer for Verizon's failure to address this issue. If you have any contact information for the executive level to resolve this problem please share it. I
I will be reporting this on social media as well for the lack of support and false advertisement and they will loose me as a long standing cellular client with 4 phone lines.
Thanks for any information you can provide.
N.E.
I have been trying to get my teacher discount applied since November 2020. I am thinking of contacting Lisa Parker, Consumer Investigative Reporter for Channel 5 News, with all my documentation of this problem.
I applied in February and still haven’t got mine. I keep being given a date and nothing ever shows up. They keep giving me a number to call to validate it and I’m told a new date and still nothing. It’s a hoax
It's not a hoax, but they do drag their feet. It took me 6 billing cycles, multiple forms, and phone calls to get the discount I was ALREADY getting for years but then had to "re-new" but I finally have it now. It's pretty ridiculous to be told by customer service that you need to wait 2 to 3 billing cycles for it to appear, only for it not to appear, then call again and find that you need to re-apply and AGAIN wait 2 to 3 billing cycles for it to appear. Terrible system.
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