- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Verizon advertised teacher discounts during Covid. They got a lot of good press out of this generous offer. I changed plans and was qualified a month ago for this discount and a rep told me it was confirmed. I have yet to see any discount on my bill. What is going on?
Solved! Go to Correct Answer
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks to everyone who tried to help. Nothing worked until I contacted the Executive Level at Verizon. Even then, the first person who I worked with did not follow up. Once I complained loud enough and threatened to go to the media, I had my discount in two days retroactive to May.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello StevieD2! We want to thank you for all your do, and we want to make sure that you're taking advantage of the discount. Please reply to our private note.
AaronS_VZW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It is now two months since I applied for my discount and was told it was active and I still am not getting it. I was told it takes 2 to 3 billing cycles and I will not get it retroactively. This is not acceptable. They can flick on and off features instantly, but it takes up to 3 months to give me an already approved discount?
If this is not addressed quickly I will take the next step of contacting senior Verizon management and/or posting on all social media about this.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@StevieD2 wrote:It is now two months since I applied for my discount and was told it was active and I still am not getting it. I was told it takes 2 to 3 billing cycles and I will not get it retroactively. This is not acceptable. They can flick on and off features instantly, but it takes up to 3 months to give me an already approved discount?
If this is not addressed quickly I will take the next step of contacting senior Verizon management and/or posting on all social media about this.
You didn't confirm that you received/responded to the Private Message/Note as requested in a prior post.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes...I have responded to all messages, notes, spoke to multiple agents and have now contacted Executive Management. Don't promise and publicize a discount to first responders and teachers and make us wait 2 months and counting...when I order a new feature, it is billed immediately.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There's a different between a feature coded into the system all customers have equal access to vs a discount that requires validation and approvals.
If the discount is already on file like a rep claimed, I'd check the bill carefully.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
StevieD2,
We're sending you another Private Note here on the forum. Please respond at your earliest convenience so we can ensure you have the discount attached properly. We are eager to help you!
RyanC_VZW
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I do see a private note, unfortunately it is just the preview and I can't actually see the whole note or reply. What is going on?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@StevieD2 wrote:I do see a private note, unfortunately it is just the preview and I can't actually see the whole note or reply. What is going on?
You have to click on the re: subject to open the note.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks to everyone who tried to help. Nothing worked until I contacted the Executive Level at Verizon. Even then, the first person who I worked with did not follow up. Once I complained loud enough and threatened to go to the media, I had my discount in two days retroactive to May.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for sharing this, I have been battling for our promised discount since March.
Verizon has done everything to dodge their promise, even blamed IDMe for their horrible service.
It is now 6 months later and time to begin my own social media complaints.
I hope you were eventually credited,
Paul
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It's is problematic that the discount process has been a hassle. This is not the experience we want for you. Which discount did you apply for? What is the reason you have not received the credits?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I can also attest that this process is extremely problematic. My wife is a teacher and we have walked through this process twice. Each time was with the assistance of a Verizon customer service representative. On September 21, 2020 her validation status was validated by the Verizon customer service representative(see screen shot of chat below), but when I reviewed the current bill we were told that she had applied for an employee discount. The only solution would be to validate her credentials again through another portal. I guess Verizon only really cares about the promotional page advertising their commitment to supporting teachers, and not to actually providing the discount to the teachers. If they had to actually follow through with their promotion it would really cut into their bottom line.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Don't give up
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I never give up I’m a fighter
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We want to make sure you receive the discount that you deserve! Did you still need assistance getting the discount added?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have yet to receive the teacher discount since applying in November 2020. When I called Verizon in January the rep said to just fill it out again and wait, which I did. Four billing cycles later I am still waiting. This is ridiculous, what else do I need to do??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We definitely want you to get the benefit of the Teachers Discount that we offer. To qualify for the teachers discount you must:
- Have at least 1 smartphone or basic phone on one of our qualifying unlimited plans
- Be the Account Owner or Account Manager.
- Be a currently-employed teacher (kindergarten to grade 12 or post-secondary instructor).
- Apply online through the discounts page (which you have)
- Validate your teaching employment as part of the discount registration.
Do you currently have an unlimited plan on your account?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We have 3 smartphones on the account, my wife is an account manager who is currently employed in a school system and I validated her teaching employment through ID.me in November 2020. We also carry an unlimited plan.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Our goal is to help you move forward. What info do you receive when you check the status of your submission at https://www.verizonwireless-employmentvalidation.com/ ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
When I check my status I see that my information was validated on 1/22/2021 as follows:
