Terrible coverage in Los Angeles area
VerizonNeedsToImprove
Enthusiast - Level 1

I have lived in the LA area for 3 years, had 2 workplaces, I've lived in 2 houses in different areas, and have used a total of 4 phones on Verizon (iPhone and Android). Each of these areas is highly populated but not insanely densely populated (single-family home neighborhoods) - i.e. areas where you would expect strong cell signal. None of these locations have had acceptable cell phone signal, including outdoors. It is incredibly frustrating. My phone typically shows 1-2 bars of 4G LTE, but even with 2 bars the signal is so weak that I effectively have no data connection.

It is also incredibly frustrating that this forum is the only way to actually provide feedback about this. I am 99.9% certain that my feedback will have absolutely no impact. 

23 Replies
Drshutt
Newbie

I have had Verizon for about 10 years in the LA area and I have noticed that in the past 2 years the coverage has gotten really bad. I have lived in the same house where our coverage used to be really good now I only get 1 bar in my home where I used to have full bars. I too am very frustrated. 

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Stevenskc
Newbie

I've recently encountered the same problem. I had a good signal up until 3 weeks ago. My phone (11 Max) is now basically useless. No data indoors and have to go outside to make a phone call (91342 area). I was about to upgrade, but if this cannot be rectified, I have to seek a new service provider. 

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vzw_customer_support
Customer Service Rep

Stevenskc, we always want you to have the best possible experience with your service. We're here to help you, and we don't want you to even think about leaving us. Tell me, are you aware of other Verizon customers experiencing the same thing you are, or is it only happening with your line? Are voice calls and text messages working for you? Please share some additional details, thank you! 

-Jordan

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Mimo73
Enthusiast - Level 1

Same here, been living at west coast 3 years zip 91780, before was in NYC.  I got latest iPhone device. Two bars at my three different home. And only one bar at my workplace, its Citi bank; compared to my work phone T-Mobile got full bars signals.  Also compared to other wireless carriers Verizon has most expensive fare, I'm paying my money to pricy garbage wireless company since 2014.

 

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vzw_customer_support
Customer Service Rep

Mimo73, this is far from the experience we want for you, and we definitely want to take a closer look at these service issues. You pay for a premium service, and we want to ensure you receive the best available service in your area. 

 

Please tell us, what signal (5G, LTE, 1x, etc) do you see on your device when you're in the affected area? Also, what services (voice, text, data) are impacted? Does this happen both indoors and outdoors?

 

~Izzy

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cpehl55251
Newbie

My partner and I live in the Inland empire, we have no problems out here. However, he works in Beverly Hills a few days during the week and has terrible signal out there, he cannot even send a real text message, he can only text me if he is near Wifi and uses IMessage. Sometimes he cannot communicate with his clients because they are not iphone users. He also uses the company apartment in BH some days and the only way he can work on the laptop is to use a T-Mobile Hotspot. Go figure. 

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vzw_customer_support
Customer Service Rep

We appreciate you communicating with about the issues in Beverly Hills. How long has this been going on? -Joel

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Baileyis7
Newbie

Same here....just moved to a new place in North Hollywood and if I didn't have wifi my phone would be worthless 70% of the time....never any bars....can't even make calls without wifi....its ridiculous....if this wasn't a work phone I would be switching services today!!! Awful!!

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vzw_customer_support
Customer Service Rep

Baileyis7, we're sorry to hear you've had trouble with the service. Do you notice this happening indoors, outdoors, or both? How long ago did you move to the area and start noticing the issues?

-Alex

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Greatballs
Enthusiast - Level 1

I've been with Verizon since 2008 and up to about 2-3 years now, it seems Verizon has just gotten worse. My text messages sometimes are not sent out and for some reason my voicemails seem to come a day or week later. The competitors offer a better deal with unlimited while we're paying more for dropped calls, unsent text messages, delayed voicemails, and areas with little to no reception. I use to boast to my friends Verizon is the best too. It's very frustrating. This was why I switched from ATT to Verizon back then. I think I might have to switch carriers now, especially considering I'm paying $53/mo for 1 GB of data. :*(

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vzw_customer_support
Customer Service Rep

This is very concerning to hear, it's important that we are looking into this with you further. Please send us a Private Note for further assistance. 

*Gen

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ozbej
Enthusiast - Level 1

Exact same issue for us. West LA sitting at 1-2 bars of LTE with zero 5g reception around the entire area.

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johnjoliet1
Newbie

What the h*ll has happened in the 90024 area recently?  I used to get 5 bars on my phone near UCLA and have perfect coverage;  in the past month or so, 1-2 bars and TERRIBLE coverage.  Did they take out a bunch of cell towers or what?!!!  Also, why is it suddenly that when i have two voicemails of 45 seconds total length i get a message my voicemail is 100% full?!  What a joke.  I'm sure there is some premium service for sale to "upgrade" my voicemail box.

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vzw_customer_support
Customer Service Rep

I want to ensure you are always connected as expected and that you are able to receive voicemails, johnjoliet1. I am here for support and happy to help! 
Could you please provide more details about what happens when you make a call, try to load a website/app, or make a call when experiencing issues? 

When calling your voicemail directly (*86), do you have any stored or saved messages (aside from the 2 new ones)? Standard voicemails hold up to 40 messages total.

*Cheyenne

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vzw_customer_support
Customer Service Rep

ozbej, we always want you to have the best possible signal. Allow us to please help. What zip code are you in? Do you have problems with calls, texts or data? What make/model phone are you using?  -Alicia

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Good morning,

Just recently, I think during the time of the switch to 5G uw, the service in the 90049 zip area has gotten considerably worse on all fronts.  This includes text, date and calls.  I have an iPhone 13pro and have three other customers in the household with the same equipment.  Unfortunately, if this problem is not addressed soon, we will be forced to switch to another carrier.  For the record, I've been a Verizon customer for over 20 years.

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vzw_customer_support
Customer Service Rep

michaelfarhat, 

 

I am so sorry to hear that you have been having trouble with your service recently! We are here to help, and we know how important it is to have a great connection. Do you notice if service improves when you are in another location? Please share more details about the service issues you are running into with your calls, text messages and data connection, so we can better understand your experience. 

 

-Michelle

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itsorange
Newbie

My issue is in 91016. Calls drop. And data is terrible in the downtown area of Monrovia. We use an iPhone SE and iPhone 12 Pro.

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Drshutt
Newbie

I too am in the City of monrovia and where we used to get really good coverage in the past couple years the coverage is really bad   Inside our outside i have an iPhone 13 my wife has iPhone 14 and same issue. As my dad would say “Theres a dead cat on the line some where”

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vzw_customer_support
Customer Service Rep

I depend on my service on a daily basis, so I know how important it is to have your phone working, we'll be glad to help out. When did this issue start? What issues are you having specifically?

~Freddy

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