I've been having network issues for a couple years now, basically since I opened my own account. I was on my family's account before this and had some issues then to. That I can remember I've had to get my sim card replaced at least twice. Last time it was because my phone apparently just stopped reading them... I had to buy a new phone, I got a trade in offer for my phone which roped me into a 36 month contract to get it applied to my bill. So now my monthly bill is more expensive and I still have terrible service! My phone constantly switches between 5g and 4g usually with no more than 3 bars sometimes only a bar. On the rare occasion when I somehow have 5 bars of 5g the service somehow gets worse! I have trouble sending texts regularly! The data is incredibly slow. Today 8/2 it stopped again! I've had this phone less than a year! I only have bars when it's connected to wifi. As soon as it disconnects from wifi, I have no data and can only do emergency calls. I can't really afford to pay off this phone AND get a new one. Plus I don't really want to give this company any more of my money, I didn't want to buy a new phone to begin with! However I'm seriously considering paying this off and leaving this terrible service. I could get significantly better service somewhere else or at least find a company that will charge me a third of what you are charging me for the same horrible service!
We definitely want to make sure that you are getting the service you need and pay for every month. Is this issue only in a certain area? Is your device up to date?~Peter
My phone is up to date. This issue has been going on for a while and it's pretty much anywhere. My phone almost never has good service and it sometimes just won't send text messages seemingly at random. Most recently I have been having an issue with no service when I'm not connected to wifi... So pretty much no service and when I go anywhere that I have a wifi connection it connects and I immediately get 1 bar
Thank you for this information. This is definitely an odd situation because you are mentioning that the service doesn't work properly regardless of the place which might be the issue is coming from your actual device. We will be glad to help you troubleshoot it to get it working properly. We sent a Private Note to continue assisting you. ~Geo
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