Text between iPhone and android
Nonameneeded23

Since yesterday there has clearly been an issue in my area with text messages between iPhone users and android users with different providers (meaning no issue when it’s 2 Verizon customers, only when one isn’t Verizon.) I have several friend/family with different accounts who have noticed as well. I’ve reached out twice so far to get this reported. It’s clearly a network issue not a device issue and I’m not going to go through trouble shooting my phone so an inexperienced technical support representative can fill in the blanks on their flow chart. This should already have been a known outage at this point. Verizon needs to do better

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Re: Text between iPhone and android
vzw_customer_support
Customer Service Rep

Messaging is important, and I'm sorry to learn about any issues. I'm more than happy to take a closer look into this for you. For that reason, I will send you a Private Note, in addition to this reply, so we can continue. Thank you!  

-Jordan

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Re: Text between iPhone and android
vzw_customer_support
Customer Service Rep

My apologies, Nonameneeded23! The system is not allowing me to initiate a Private Note to you. Please send one over to us, and we can go from there. Thank you again! 

-Jordan

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