Texting issues after porting from AT&T to Verizon

NaZdrowie
Newbie

We recently ported three phones from AT&T to Verizon: 2 iPhones and 1 Android (Galaxy S20). The 2 iPhones have had no issues with texting, but the Android can only send/receive with others on the Verizon network. Anyone not on Verizon will NOT receive my texts nor can I receive their texts. I tried multiple messaging apps on the Android with no success. Calls go through just fine.

Any Thoughts?

Thanks for any help I can get.

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2 Replies
vzw_customer_support
Customer Service Rep

Welcome to the family! We're sorry for the issues you're encountering with your Android device. Have you tried any troubleshooting steps on the phone by any chance? 

~Ivone

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vzw_customer_support
Customer Service Rep

We're here to help with your texting concern. Let us know if you still need assistance. ~Peter

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