The caller id information Verizon is providing is incorrect
please_fix_this
Enthusiast - Level 2

My wife and I just got new cell phones and switched to Verizon.   When my wife calls anyone, my name shows up on the caller id field.  I have changed the "Share Name" to be her name.   However, my name still shows up.

This is very FRUSTRATING.   It needs to show my wife's name when she is calling someone, not mine!

Please tell me how to fix this.   A Verizon person who told me to edit the Share Name.   However, the Share Name shows her name for her phone number, but yet the caller id for her phone still shows as my name.

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1 Solution
dilbertaz
Specialist - Level 3

Easiest way to take care of it is to call customer service directly, you can't change it yourself (only your name as it appears to other Verizon customers):

Changing Your ID

If you'd prefer another name or identification to be displayed when you call, contact Verizon customer service at (800) 922-0204. When you reach an agent, indicate that you'd like to change the way your caller ID is displayed. As long as you are the primary name on the account and can answer a few basic questions concerning that account, you'll be able to request an ID change to your name or even to a private or restricted number if you prefer.

When you call:

Press #, then 6, then 0 when it asks for your number. EXISTING CUSTOMERS press 4, then say "Customer Service" then wait and enter last four of social security number.

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12 Replies
vzw_customer_support
Customer Service Rep

Welcome to the Verizon family please_fix_this! We'll make sure everything is updated ASAP! It does take up to 24 hours for Share Name ID to update. When did you update the information? 

AshleyS_VZW
Follow us on Twitter @VZWSupport

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please_fix_this
Enthusiast - Level 2

Twice I've udpated the Share Name ID.   The Share Name ID shows what I want it to say, however IT DOES NOT WORK!!!   Whenever my wife calls from her phone, it shows my name.   Please fix this!

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vzw_customer_support
Customer Service Rep

Thanks for the additional information please_fix_this! Let's get to the bottom of this caller ID issue. Please reply to a direct message that I sent you and I'll check your account for this share name ID feature.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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sdbeach
Newbie

My phone has this problem as well and I can't find a place online to craft a specific request for technical support. The Verizon store near me says I have to do this myself through MyVerizon but it doesn't work!

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dilbertaz
Specialist - Level 3

Are you seeing the caller id on other Verizon cell phones or landline phones?  Share Name ID will only present to other Verizon cell phones.

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sdbeach
Newbie

On our landline. But we called Time Warner Cable said they can't fix it. The woman from the Verizon store said that I could fix it on my account.

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dilbertaz
Specialist - Level 3

Easiest way to take care of it is to call customer service directly, you can't change it yourself (only your name as it appears to other Verizon customers):

Changing Your ID

If you'd prefer another name or identification to be displayed when you call, contact Verizon customer service at (800) 922-0204. When you reach an agent, indicate that you'd like to change the way your caller ID is displayed. As long as you are the primary name on the account and can answer a few basic questions concerning that account, you'll be able to request an ID change to your name or even to a private or restricted number if you prefer.

When you call:

Press #, then 6, then 0 when it asks for your number. EXISTING CUSTOMERS press 4, then say "Customer Service" then wait and enter last four of social security number.

sdbeach
Newbie

Thanks. I will do that. The Verizon store said I had to fix it myself through My Verizon.

I will take care of it tomorrow.

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vzw_customer_support
Customer Service Rep
dilbertaz, thanks for helping us support our community with information regarding the Share ID feature. For more details regarding this free service on our wireless network, click http://vz.to/1yoPhSI

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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sdbeach
Newbie

I would still like to know how to actually change the name on my son's phone. It won't work using all of the recommendations online.

Thanks.

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dilbertaz
Specialist - Level 3

You have to call, there is nothing you can do online except for the name that appears to other Verizon Wireless customers.

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sdbeach
Newbie

Thanks

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