Three hours w customer service reps
Aaahardy
Newbie

Sat on the phone for three hours total today and got one issue filed and another ticket filed for the third time on the same issue. 

 

Even got hung up on by two reps today. Great customer service was not in play. Been dealing with this issue since March 19th, 2024 

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vzw_customer_support
Customer Service Rep
@Aaahardy  wrote: Sat on the phone for three hours total today and got one issue filed and another ticket filed for the third time on the same issue

Aaahardy, we are concerned to read about your experience and we want to help in turning your experience with us around. Can you share some additional details with us about the issues that you are experiencing so that we can assist further?

-Andi

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