Tier 2 support closes at 9 on the weekend, I'm cool with that.
I called customer care at 8:20 and held for about 20 - 25 minutes for a rep to answer and transfer me. Customer care was helpful.
Tier 2, however, let my call sit on hold for 15-20 minutes until 9 when they closed, and kicked my call back to customer care without even answering (there was a automated response that told me to wait while my call was transferred, which I assumed was finally going to a tier 2 rep, but nope).
20 minutes later a customer care rep picks up and I tell them what I need, and they tell me that my issue is for tier 2. I told them I knew that and that's who I thought was answering...
So I was on the phone for an ENTIRE HOUR just to hear I have to call back tomorrow!
Tier 2 wouldn't take my call 20 minutes before they closed and all I needed was literally one little checkbox checked. Less than 30 seconds worth of work.
You called late. There's already short staff at centers, weekends being the worst. It's not like people are sitting there watching YouTube videos, it's high volume with low staff answering calls.
No one blew you off, it was poor timing.
How is an old man like me supposed to know that, though?
I would be ok with it if someone had said there was a high volume of calls with little staff, but no body said anything, just transfered my call around.
I mean if they couldn't handle the call, why did they even transfer me? They could have just said we can't help tonight, right? The I would have just said ok and called back tomorrow.
@Tigerstep It's Amazing him calling 40 minutes before is calling too late. It's simply amazing that people are okay with this kind of customer service. I don't know about you but other people have lives they need to live and not waste their time.
im shocked at how appeased some of these people are with garbage service!!! Amazing!
Dbalgan, we do want to thank you for taking the time to post in. We definitely want to make sure that you are able to get your issues resolved in the best way possible. So we can help work on this with you, can you please provide us some information on the reason for the call by sending us a Private Message? JoseL_VZW
Do you have a direct number for Tier 2 support? I am BEYOND frustrated. Apparently, I do have a ticket yet how the heck do I know who or when someone will contact me? Outrageous. Two straight days of this garbage.
Hello Dawgmother, we're concerned to learn that you're so frustrated, and we'd love to help over this medium Please send us a private message to better assist.
Same here. I have been waiting for a call back now for way longer then they stated. I have been now 4 days without a phone because the replacement they sent wont activate. Now I call the number and they still will not call back.
Verizon is really disappointing. I went to store they said it’s tier 2 and they cannot do anything. Asked them for a separate sim card then and he said that wont fix it. Verizon has locked my number out. Is that even legal when I am paying for it right now as I type this? Normal agent tried esim activation. Doesnt work either. In fact, be aware, these tech guys try to sell you a $25/ month all home warranty plan relentlessly, almost harassment range. When I told them the insurance I am trying to use is letting me down as we speak, then they just transfer you to tier 2.
This is mad. I am seriously just considering going to att or t movile and moving my account off. If anyone at verion sees this do something.
5 DAYS without PHONE!!! Noone cares at your store or customer service.
This is not the experience we want for ou, Kieun11! We are also available to assist you over chat. Please send us a Private Note, so we can look further into this isue with you.