To: Verizon Loyalty Department

[MzNinda]

I have been a member for a while now. James F. was able to assist me in the Loyalty Department last year after I had been treated unfairly by Verizon however I cant get in touch with him now and apparently no one can assist me in upgrading my phone. I guess they dont care about losing me as a customer by all their services? Customer service is extremely rude and they do nothing for their customers! 

[Tigerstep]

Because there isn't a Loyalty Department. Upgrading your phones is something you can do yourself online. Not using self service tools isn't a customer service problem.

[MzNinda · Accepted solution]

It is deeper than just an upgrade but Verizon really ain't a good phone company 🤷🏻‍🤦🏻‍I am over how rude they are. Period.

[16year_customer]

Why doesn't Verizon care about long term customers by helping them with upgrade deals?

[vzw_customer_support]

We are always here and happy to help with an upgrade, 16year_customer. Please provide more details about what issue you encounter when trying to upgrade. Does this happen through both My Verizon and our website? 

CheyenneS_VZW

[66Motoboy]

How about do like AT&T and give your exhausting customers the same deals as new ones?  20+ year customer here and they can’t help me upgrade any phones because I am not a brand new person off the street. 

[vzw_customer_support]

We do have a BOGO promotion going on for the iPhone 12 Pro. You had mentioned wanting to bring your fathers line over to your account. If he is with another carrier or on a Verizon Prepaid, you could upgrade your line, and add his line, then get up to $800.00 off a iPhone 12. Click here and then click ": See all details and additional offers", next click Promo 2: https://www.verizon.com/smartphones/apple-iphone-12-pro/.   CassieG_VZW