Trade In Credit Not Applied After MULTIPLE Calls
Enthusiast - Level 1

I traded in my iPhone XS device when purchasing iPhone 14S in September 2022. I received the email that Verizon received my device on September 24th. On the status update, I saw that it was priced at around $800. They said that the credit will be applied to my bill over 36 months.

I don't see it applied to my bill until now since then. I have been calling the customer center from December, and every time I call they said I will see the credit on my next bill. Nothing in the next bill. I called again the next month, and they said it will apply to my next bill. Still nothing, and now it's already been seven months since they took my device. 

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Re: Trade In Credit Not Applied After MULTIPLE Calls
Customer Service Rep

We would value a chance to clarify what seems to be going on with that Trade In credit. Allow us to take a closer look into the circumstances with you. Please, send us a Private Message.