Trade in- Customer Service
Kris21054
Newbie

Just spent 2.5 hours in a Verizon chat with absolutely no resolution. Tried to figure out details on paying off my phone because Xfinty has an amazing plan that could cut my bill in half plus other perks. Well 1st the agent said one amount and my trade amount was 22.22 then came back and say no it is 33.33 so he clearly kept flip flopping. In between all of this he told me I should have Disney + lifetime for free. I said I have been paying Verizon for months for Disney +. I asked to speak to a supervisor and was getting the same go around.  2.5 hours and no solution! So annoying. 

0 Likes
2 Replies
vzw_customer_support
Customer Service Rep

 

We're here to help. Let us know if you still need assistance.~Peter

0 Likes
vzw_customer_support
Customer Service Rep

 

We're sorry to read about this experience, and we are here to help. We've sent a private note. ~Peter

0 Likes