I have been dealing with a trade in issue since the beginning of March. I have talked to multiple reps at this point, at least 15 and have been given different answers each time. It’s so frustrating I Just want my trades credited so I can have a normal bill. I am disappointed by Verizon and how every rep I talk to gives me a different answer. I just want a resolution and the customer service I deserve
Getting extra value for your trade-ins is very important. We are always here to help! What exactly has been going on with your trade in promotion?