Trade-in return label
jpsmd786
Newbie

So I had an issue with my new Google Pixel 7 pro. I had it checked out at a Verizon store. They set me up with a replacement since it was under warranty. A) I received a refurbished phone (which is disappointing), but B) The shipment came to me in FedEx box and the return label was of UPS. They sent me a cardboard cutout to keep the phone secure in the box when it's shipped back but it is custom fitted to the FedEx box. I was out of town for work - as you can imagine, this is highly inconvenient and I don't have a way to get the damaged phone back w/o having to pay for it at UPS store for a new box, bubble wrap, etc. It would be way more convenient if Verizon would just accept the damaged product at their store. 

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