When I tried to complete trade-in after the sales call and upon activation of new 3 phones, system was giving errors. Walked to Verizon store to finish the final step, associate helped me complete on my app (or browser within). Soon I got email to pack trade-ins in my packing and a link to print shipping label. Which I did on July 10th. So far no update on my 3 submission ids. Today I got emails that trade-ins are received yet. UPS tracking says that it is delivered on 07/15. It seems that trade-ins at Verizon are total chaos. Called support, a woman comes online only to have no clue about trade-ins, says she will call supervisor. Only to put me back in Q. Customer service is far away from desired.
I am shocked to hear the experience you had. This does not sound right at all. I am a customer myself so I would be wondering what happened to our trade-in devices too. I will send you a private message so I can help. -AmberF_VZW
I am unable to click the link in Private Message. It is not working, please send me one more time.
Are you going to resend the link ?
Just one Private Message, no reply to many replies either here or there. What is happening?
There is absolutely no customer service at Verizon. Nobody knows what is going on. Each time I call, I get different answer. Phone calls are absolutely useless.
I have given you the information you requested multiple times. Is there a resolution?
We understand the importance of knowing your Trade-In status. For that purpose, tap in the link below and use the Submission ID to check the status of your Submission:
~Maria Elena
But, you have to know that only one has been processed in 2 months. Where are other two. I can check the status. But nothing changed in 2 months. I need answers about other 2 phones, I am getting frustrated.
Knowing all the details regarding these two other Trade-In Submissions is crucial. We have sent a Private Message to assist you further.-Sean
Let's get to the bottom of these two Trade-In Submissions. Please authenticate your account using the link below.
By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.
Authenticate and continue here:http://spr.ly/6006yFvDe
-Sean
That chat expired after one small session, you need to send me one more, if not you are trying to get rid if me.
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