Transfer of Line Service Problem
ryjackson35
Newbie

I got an email to accept a transferred line. If I tried to complete to transfer at the website, I was unable to due to unexpected error(no specific reason). Chatting with several agents doesnt help and customer service was not reachable over the phone. What's the "unexpected error"? Verizon website has the function that is not working? Very inconvenient. 

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Re: Transfer of Line Service Problem
vzw_customer_support
Customer Service Rep

We know how crucial it is to transfer the line over to your account, and we will be happy to help you resolve this! What exact error are you getting, is there any way you can send us a screenshot?~David

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Re: Transfer of Line Service Problem
Spartan22
Enthusiast - Level 1

This is the error  that I’m getting. It wont let me go past this page. Please help before we just stop trying and switch carriers. Thanks. 35FE4E08-013C-4BED-8E03-2ADE4CBD7298.jpeg

Re: Transfer of Line Service Problem
FabioL
Newbie

Estou tendo o mesmo problema que este cliente.
Até o mesmo erro.

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Re: Transfer of Line Service Problem
vzw_customer_support
Customer Service Rep

Hello, Fabio. You might find the following links useful:

 

- https://www.verizon.com/support/transfer-service/overview/

- https://www.verizon.com/support/transfer-your-service/ 

 

Please, let us know if it was helpful. 

>Mel

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Re: Transfer of Line Service Problem
stephchavara
Enthusiast - Level 1

I'm having this same problem and have been chatting with AI agents for a week and no one can help. How was this resolved?

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Re: Transfer of Line Service Problem
vzw_customer_support
Customer Service Rep

We want to do all we can to ensure you have the right assistance to help with your transfer of service. If self-serve is showing an error, please reach out to our dedicated Transfer of Service team at 888-832-4540. Agents are available 8 AM to 7 PM local time Monday-Saturday, 8 AM to 5 PM local time on Sundays.

 

I hope this helps!

-Colin

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