Selected what was needed on website to change plan from 900 minutes to 450 minutes, 9 hours ago. Got no confirmation and the website still says "Order Still Pending". How can that be? Isn't this an automated change? Is this a glitch? It seems to be stuck. How can I resolve this?
It is not a glitch. Verizon makes it as difficult as possible for you to change to anything other then the Share your Wallet plan. You need to call Customer service and let them try to convince you that the Share your Wallet plan is so much better for you. They will offer you all kinds of things they never intend on giving you and if you stick to your guns, they will change the plan to what you want but you have to put in the time to get it done.
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