Troubleshoot why an AT&T modem sending SMS text messages from my work is being blocked?
trwagner35
Newbie

Hello, who could I contact to troubleshoot why an AT&T modem sending SMS text messages from my work is being blocked?

My office has a service that uses an AT&T modem that sends out SMS text messages to a group of people.  Any of those people who have phones from Verizon, or a cell phone provider that uses the Verizon infrastructure, stopped receiving messages about 3/2/2023 before noon.  We’ve been able to verify that anyone in the group who has a phone from any other cell phone provider that does NOT use the Verizon infrastructure, receives messages just fine.

This isn’t a case of a call being blocked or needing to reset the phone, reset the network on the phone, etc.  Every single person with a Verizon phone or a phone from a cellular provider that uses the Verizon network stopped working all at the same time.

Who can I contact or call to inquire about and troubleshoot this issue?

Thank you

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1 Reply
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us here at Verizon.. Please private message us for further assistance.

*Mabell

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