UNACCEPTABLE SERVICE EXPECT ANSWERS!!!!!!

[RBC1975]

Dear Verizon,

My business has been a Verizon customer since 1996.  I have lived in the same area my entire life.  I have lived in my current residence for 5 years.  I have never had a service issue, besides the norm, until the past 6 months.  I have no uable  service or the ability to receive a call unless I am outside my house.  I work from home and this is creating a major problem.  I have to set up my office outside every day!!  I have spoke with people in the every area in the surrounding 100 miles and as far as Tennessee, all the way to New York and down to West Virginia.  They all have been having the same issue.  They all pretty much get the same answer depending on how hard you push the subject.  The best part about these conversation's between customer's and Verizon representative's is the acknowledgement that there IS A PROBLEM and they are working on it.  They sometimes offer a small bill credit and send you on your way with no real answer or solution to the problem.

What I am prepared to do and am currently working on, is a two part petition.  First, is to actually get the truth.  There has never been a issue before.  The technology becomes better every year.  I have personally witnessed and spoke to a few contractors that have been part of the installation of many of the new smaller towers.  One would think, more towers = better and more consistent signal?  Second, is two have Verizon voluntarily give a refund every business and customer that has been affected.  That amount I am still working on.  The refund will not be petty cash. 

I leave it up to you Verizon.  The ball is in your court.  Hopefully you will be gracious to us little ol' customer's out there.

Everyone should copy and paste this on every Verizon, or any social media website, email it to Verizon, send it to any person that holds a public office, etc....

  "MANY STROKES OVERTHROW THE TALLEST OAKS"

Tic Toc

Sincerely,

A TRULY DISGUSTED LOYAL CUSTOMER OF 20 YEARS THAT HAS PAID YOU HUNDERED OF THOUSANDS OF DOLLARS

[Ann154]

Then speak with your wallet and switch.

[pherson]

Yeah pretty much. Cell service is a radio signal, and like radios signal can be impacted by topography, landscaping, homes, additions to homes etc. One time I visited my mother and I had no service or very little in her home. Now it's a lot better. One place I got great service, now it's poor. Cell phones were never meant to replace landlines, but people think it is, and get upset when the service is poor. Get over it. If your business is to be on the horn get a landline.

[mama23dogs]

1.   This is the community, not a direct pipeline to Verizon.  2 days and only other customers responding should make that clear enough.

2.   If you work from home, you have wifi and unless your phone is a dinosaur (in cellphone years) you probably have a wifi calling capable phone.

3.  There is a good reason cell phone signal isn't what it used to be.  In 2014 an estimated 41% of households had no landline anymore.  As of this year more than 50% of Americans have dropped landlines.  Simply put, we are competing for air time.  In the landline days we might have got the 'circuits are busy' buzz tone. 

  Using home wifi for service takes a lot of the load off the cell carrier and should provide clear calls.

So if your phone isn't wifi calling capable, it's time to upgrade.   Call it a business expense

[NOAHMCNABB01]

I have the same problem as far as it not working inside my home. It has worked for years now it don't. I'm sick of hearing use wifi calling. Yes I have it but heres the deal. I pay an internet bill through an internet provider, I also pay a cell phone bill through a cell phone provider. Not to mention it's not cheap. I have 6 phones on my plan 4 smartphones and unlimited plan. If I have to use wifi calling why the heck do I pay a cell phone bill? I should be able to use the service Im paying for. They claim to be the best but I bet if they had to reimburse for every dropped call or whatever they would fix the problem quick

[vzw_customer_support]

I appreciate you bringing this to our attention and can understand why a change in service is so upsetting, NOAHMCNABB01. Cellular service is intended to give you the option to keep your connections mobile but when you’re stationary inside a building (or even within about 50-100 feet of the structure), the building itself can contribute to interference with a cellular signal and create the need for technology solutions like Wi-Fi Calling. There are always changes that impact our Network, some are controllable and others may not be. In addition to your home itself, this can include cell site changes, foliage, construction, population changes, and interference. Are you experiencing any difficulties with calls or data connections while you’re outside your home? What zip code are you in?

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[NOAHMCNABB01]

I have already spoken to customer service AGAIN and its the same old thing, signal can be obstructed by foilage, buildings, trees, terrain, a woodpecker, whatever. There has been no trees added, no hills added, no buildings added, no new home projects, nothing, nothing , nothing..... Customer support said a range extender was a possible solution at $249. But wait if you act now you will receive  a discount, ready $50 off so now its $200. Isn't that great news? Absolutely not! I have to pay $200 for a Verizon related problem. No thanks.

[rcschnoor]

NOAHMCNABB01 wrote:

I have already spoken to customer service AGAIN and its the same old thing, signal can be obstructed by foilage, buildings, trees, terrain, a woodpecker, whatever. There has been no trees added, no hills added, no buildings added, no new home projects, nothing, nothing , nothing..... 

Trees don't have to be added. Trees GROW. A tree which did not block signal 10 years ago could be larger at more likely to block signal now. At some point, it could possibly block enough of the signal to prevent you from receiving a signal in your home where at one time you did receive a signal. That does not mean a new tree was added. It could already have been there. NEW trees are normally small and not likely to block signal. As trees age, they are more likely to block signal and Verizon has no authority to cut down trees which are capable of doing so even if they wanted to do so.

[sprmankalel]

THERE IS NEVER ANY GUARANTEE OF CONNECTIVITY INSIDE YOUR HOME.

[NOAHMCNABB01]

I guarantee it worked for the past 10+ years inside my home and now it don't.

[RAGEMA94]

Since you started having the issue has anything in your house changed? New roof, or any remodeling (including installation?) Or is there any new construction in your area, things like this impact your service.

[rcschnoor]

Not to mention trees/foliage get larger/taller with age with more likelihood to block signal.

As always, there is the coverage disclaimer:

"Coverage Disclaimer

These Coverage Locator depictions apply to the following calling plans:
National Calling Plans, Mobile Broadband and Prepaid.

These maps are not a guarantee of coverage and contain areas of no service, and are a general prediction of where rates apply based on our internal data. Wireless service is subject to network and transmission limitations,including cell site unavailability, particularly near boundaries and in remote areas. Customer equipment, weather,topography and other environmental considerations associated with radio technology also affect service and service may vary significantly within buildings.Some information on service outside the Verizon Wireless proprietary network, and we can not vouch for its accuracy."

[NOAHMCNABB01]

I understand the disclaimer. So what I have services for 10 years then I don't. There is nothing blocking signal, no known service problems, no outages. No service then let me out of contract, network extender do something.

[rcschnoor]

NOAHMCNABB01 wrote:

There is nothing blocking signal

And you know this how???

NOAHMCNABB01 wrote:

No service then let me out of contract, network extender do something.

What good would a network extender do for you. You have already stated you have wifi calling available on your phones but are unwilling to use it because it would be using your home broadband connection. How do you think the network extender works? It uses your home broadband connection. If you are willing to use your home broadband connection for a network extender, why not for wifi calling?

If you are on a service contract, Verizon will let you out. You would simply have to pay the ETF. If you are making payments on a phone you purchased, you would simply have to pay the balance. Verizon is not forcing you to stay. Possibly the purchases you chose to make are forcing you to stay because you cannot fulfill the obligations for those purchases in one shot, but Verizon is certainly not forcing you to stay.

Possibly another provider would have a better signal in your home. Possibly not.

Good luck.

[sprmankalel]

Why don't you get a landline? That way the connection is brought right into your home and you will have service.

[sprmankalel]

If you run your business from your home, I can't fathom the reason why you don't have a land line for the calls to and from the business. Then, when you left, you could easily forward the calls from the land line to the mobile phone.

Plus, I am sure you're using a smartphone. That means it is most likely capable of WiFi calling. You should enable that. It doesn't cost any extra money. I am assuming that since you are running a business from your cell phone that is isn't a 5 year old device.

Verizon is working on VoLTE and phasing out CDMA. With CDMA, towers didn't need to be so close to provide coverage. That technology has a longer range. Also, you don't know if the lease on a tower near you has run out and if Verizon is having a hard time renewing it or finding another location close by.

Landscape changes could also prevent the signal from reaching you.

What phone do you have? If you're using an Android you should switch it to LTE/CDMA instead of Global. This usually improves the connection. However, if you don't want to try any of the suggestions to remedy it because you think that ALL of the fault is Verizon's, feel free to find another carrier that suits your needs. Maybe, after 20 years, Verizon is not the best for what you need any longer. That is OK.

[rcschnoor]

sprmankalel wrote:

If you run your business from your home, I can't fathom the reason why you don't have a land line for the calls to and from the business. Then, when you left, you could easily forward the calls from the land line to the mobile phone.

Not to mention since MANY people use VoIP for their home landline now, both the cell phone and landline phone could ring at the same time(simultaneous ring available on most VoIP providers) letting you choose which one to answer when you are home. This way you don't even need to worry about forgetting to forward your calls.

[sprmankalel]

That's a good point. I don't have a land line. Right now my Verizon service serves me well in all areas of my life and travel.

[RAGEMA94]

Cell phone signals can be impacted by a number of factors, and can change based on your surroundings. Trees, large boddies of water, concrete, other buildings in your area/new construction, remodeling your home, etc. If any of these things have changed, then your signal may be impacted. I would reccomend having the technical department submit a ticket to the engineers, and they will give you a straight answer as to your signal issues within a week of submission.

[vzw_customer_support]

I truly appreciate you being our valued customer over the past 20+ years as well as all your effort to investigate what is causing this trouble, RBC1975. I understand how important it is to get the best service possible to ensure you can conduct business but many factors outside of Verizon’s control can contribute to indoor performance, even in cases where you may have had service in the past. As you mentioned, technology does become better each year so to assist you with having a more consistent indoor experience, we have a number of technology solutions available to you. I’d like to find out a bit more about your current concern to determine the best options for your service and then we can discuss any ways you may be able to reduce costs going forward. What is your zip code and model phone? Do you have Wi-Fi available from your home? How far outside your home do you need to be before service becomes usable?

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[mama23dogs]

In the past 7 years, more people have dropped landlines for cellular only.  Multiply the dropped land line by average 2.5 person household and you get an idea of the massive burden shifted to the cellular carriers.  Just like more devices reduce you bandwidth on home internet, more cell phones divides the cell service. 

Ive been back and forth between ATT and Verizon.  Most recently back on Verizon for July because my ATT signal dropped at home again.  both are equally bad at my home.  

I bought a microcell and a cell booster for my car and my problem is resolved.  Switching to a carrier with far less coverage is surely not a solution, so I laugh at the idea Sprint or T-mobile covers you and Verizon does not.  Better do your homework before you make an expensive mistake.