UPS lost my phone return

[munson1578]

UPS lost my iphone return.  UPS told me that Verizon needs to set up the claim.  I am now in hour 2 of being on hold.  Can someone from Verizon help?  I am concerned with the loss of such an expensive item.

[vzw_customer_support]

munson1578, we regret to learn that UPS lost your returned phone. We'll need to file an internal ticket to investigate the missing device. We've sent you a private message to further assist. Thank you.

- Alan