I am unable to upgrade my phone either in the app or the website. I get cannot be processed at this time in the app and system error on the web page.
My phone is fully paid and the upgrade option is there.
Thanks in advance.
Save yourself the headache (and upgrade fee), get a sim free/unlocked version of the phone you want from the Manufacturer or Amazon.
donna5291, we understand the importance of making sure you an upgrade your device. Are you still having issues? Have you tried using another browser? Is there a specific error code given?
Start a new topic or ask questions in the open forum.
