Unable to Upgrade Online
donna5291
Newbie

I am unable to upgrade my phone either in the app or the website. I get cannot be processed at this time in the app and system error on the web page.

My phone is fully paid and the upgrade option is there.

Thanks in advance.

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Re: Unable to Upgrade Online
Tigerstep
Specialist - Level 3

Save yourself the headache (and upgrade fee), get a sim free/unlocked version of the phone you want from the Manufacturer or Amazon.

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Re: Unable to Upgrade Online
vzw_customer_support
Customer Service Rep

donna5291, we understand the importance of making sure you an upgrade your device. Are you still having issues? Have you tried using another browser? Is there a specific error code given?

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