Unacceptable Service in the Orlando Area

I recently moved from DFW Texas to the Orlando area of Florida and I have to say that the service here is the worst. I had better reception up in the Panhandle area and Gainesville but one I got here I am lucky to go through a day with my 5G Hotspot or either of our phones without dropping internet access or having bad connections with my Phones. At this point I am debating on taking my hotspot and dropping Verizon and going with another carrier as it seems that at random the hotspot will lose internet connectivity and I am forced to reboot it. This is extremely unacceptable. 

Re: Unacceptable Service in the Orlando Area
Customer Service Rep

Our apologies for any inconvenience this has caused you, AGuyAndHisDogs. The last thing we want is to lose you as a customer and we know how important it is to have a reliable internet connection. We want to help you look into this situation. We sent you a Private Note, so we can continue working together.