Unforgettable porting issue

[Bokyumkim]

Switched from T-Mobile to Verizon about 5 days ago. Still couldn’t receive incoming calls. Spoke with Verizon porting center multiple times with no success. 

Finally, I called my old provider, T-Mobile. They created a 3 way call with Verizon and solved the issue in 2 hours. Issue was an incorrect transfer PIN. Verizon had the correct PIN all along. They can check the support call  history from 8/15 Thursday unless they don’t record their customer service calls. 

Total time spent talking and texting with Verizon? 5-6 hours. Plus 2 hours with T-Mobile and Verizon. 

And I still have texting issues. Authentication texts are not coming into my device. 

I asked Verizon if they offer compensation for my time. They said no. 

Switching to Verizon was without a doubt the biggest mistake I made with a phone carrier in my life. Guess where I’ll be moving to when my device is paid off; I’m moving back to  T-Mobile who  debugged and fixed Verizon’s issues they were too incompetent to fix themselves. 

Having T-Mobile agent fix Verizon’s porting issue deserves a  Hall of Shame trophy. 

I wonder. The Verizon porting center noted the transfer PIN number and applied to all the phones being being ported. Why did only two work properly while another two line took 4 days and T-Mobile’s help to fix. 

Why did Verizon customer service in subsequent multiple texts and calls verify the transfer pin with me again? If they lost the pin, I had the pin and could have given it to them. Why did I have to spend multiple unproductive hours with them and they still couldn’t fix the problem. 

Each agents were nice. But nice is nothing when the company support system is collectively incompetent and your people aren’t trained properly. 

Thanks for $10 compensation. I can’t even buy a Big Mac meal with this money. 

[SynthpopAddict]

Sorry you're having such a bad experience.  There may be something in your contract which could let you out of it since you've been on it for less than 30 days?  Check your fine print.  You may also be able to return your device if you pay a $50 restocking fee.  Again, this is a fine print thing.

I ported to your old carrier briefly and had the opposite experience of yours, where they failed to work for me but Verizon does, so I rapidly came back.  I will say the Pink Logo Place has better CS, which Verizon ought to take a page from because even though I was speaking to someone overseas when I called them, they were better trained.

"If it isn't broken, don't fix it."

[Bokyumkim · Accepted solution]

So, Verizon finally got back to me. They made things right by compensating me for my pain. It took awhile but I’m happy they made the right decision.