Unlimited plan - slow hotspot

[KEEZORN]

I just switched from a fixed GB plan to the Go Unlimited plan because I need MORE data.

I missed the part where it says that hotspot speeds are capped at 600Kbps.  Really Verizon?  600 Kbps?  What year is this, 1990?  Why do you cap it at such a low speed?  There is absolutely no purpose, other than to anger customers or make them pay more for your overpriced service.

Many people use the hotspot for things like work.  I can't even establish a decent RDP connection with 600 Kbps, and RDP uses relatively low bandwidth.  It shouldn't matter what the source of the data usage is, if data is going through my phone, it should all be at one speed.

Verizon, you may lose another customer.

[rcschnoor]

KEEZORN wrote:

I just switched from a fixed GB plan to the Go Unlimited plan because I need MORE data.

I missed the part where it says that hotspot speeds are capped at 600Kbps.

You can always switch to the beyondunlimited plan and have 4G LTE speeds for the 1st 15 GB of your hotspot data.

KEEZORN wrote:

600 Kbps? What year is this, 1990? Why do you cap it at such a low speed?

If it were 1990, you would be limited to 14.4 Kbps and NOT 600 Kbps.

[Ann154]

In 1990, I would have moved heaven and earth to have 600 kbps internet speed.

[KEEZORN]

Actually rschnoor, in 1990 I had access to an ISDN line with a 1.2 Mbps rate.  So ya, 600 Kbps is pre-1990.

[rcschnoor]

KEEZORN wrote:

Actually rschnoor, in 1990 I had access to an ISDN line with a 1.2 Mbps rate. So ya, 600 Kbps is pre-1990.

Not with a cellular device, though.

[Sonofsunrise]

My hotspot doesn’t go more than 72kbps so.... it’s around 2002 maybe. But even then I had a 150kbps in Alaska before we had fiber optics.

[vzw_customer_support]

We definitely don't want to lose you as our customer, KEEZORN! We want to ensure you are getting the best experience possible. As rcschnoor mentioned, you can update to the Beyond Unlimited plan to get 15GB 4G data with your hotspot. Another benefit with the Beyond plan is that you can add a data boost to get another 5GB high-speed hotspot for just $35.00, giving you 20GB total on the hotspot at 4G. Click here to learn more about the Beyond Unlimited plan: http://spr.ly/65828hjT8.

NicoleB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[KEEZORN]

Why should I have to update to ANOTHER Unlimited plan?  Do you understand what the word "unlimited" means?  Do you understand that "beyond unlimited" is syntactically incorrect?

The data source is irrelevant to the data rate.  It should not matter if I'm using my phone as the actual source, or an attached device.  The data still goes through my phone and the rate is dependent on the service that I use, again, not the source.  What do you think people are going to do with 600 Kbps?  You can barely load a modern webpage with that.  It seems like you are offering it as a bait-and-switch tactic just to get people to spend more money.  Verizon is such a rip off, I'm going to look for another company.

[vzw_customer_support]

KEEZORN, help is here as I definitely understand where you are coming from as I am a consumer myself. It is always important that we set proper expectations. Our mobile hotspot is meant for light data usage as it was never meant to take the place of your home internet. Also, as promised we do provide you with unlimited data as upon reaching 15GB of 4G LTE, you have the option of data boost or use 600 Kbps as much as you like. We never want to see you leave us but please be sure to review what other wireless providers are doing as they have a limit set as low as 10GB for mobile hotspot in which you get slowed down to 2G (dial up speeds). We never want there to be secrets between us, KEEZORN, which is why we provide the FAQ's for our unlimited plan on our site which provide all the ins and out for the plan. Please click here for more details. http://spr.ly/65818hFWU

NatashaA_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[KEEZORN]

How does Verizon know what I'm planning to do with my hotspot, and why should they care?  Again, data comes out of my phone, and what's on the other end on my side should not matter one bit.  I can just as easily use up all my data with my phone as I could with my laptop.  The whole point of a hotspot is to provide internet access at a "reasonable" speed for devices such as laptops.  600 Kbps is NOT a reasonable speed.  Obviously I'm not replacing my home internet; I have a 1 Gbps circuit at home.  I utilize my hotspot extensively while I am away from home or the office, and 600 Kbps is so pathetically slow that I can't work.  I don't use a large VOLUME of data through my hotspot, but when I do use it, I need good bandwidth.  Why don't you guys understand any of this?  It seems like Verizon has no clue about this subject.  You guys need to re-evaluate your policies.  And stop being a parrot with your "just upgrade to a more expensive plan" because that's the whole point of my complaint.

[Ann154]

So why don't you switch to the Beyond Unlimited Plan which has the full speed hotspot data up to 15 GB of hotspot usage?

[KEEZORN]

Did you even bother to read my post?  Why would I want to pay MORE for something that is supposed to be UNLIMITED?  Do you work for Verizon?  Are you trying to get me to waste more of my money?  Do you not see the complete backwards logic in their plans?  I will lay it out for you:

My previous plan:  Limited data.  No rate cap on hotspot.

My UPGRADED plan:  Now I have a rate cap on hotspot, even though it's an UNLIMITED plan.

Verizon solution:  ANOTHER upgrade to get back to where I originally was, because the plan to which I upgraded was not actually an unlimited plan.

[rcschnoor]

KEEZORN wrote:

Did you even bother to read my post? Why would I want to pay MORE for something that is supposed to be UNLIMITED?

Because the plan you currently have limits the speed of the hotspot to 600 Kbps which you consider too slow?

GoUnlimited is STILL unlimted, just at a slower speed than what is available on the BeyondUnlimited plan for the first 15 GB of your hotspot usage.

[KEEZORN]

I can only assume you all work for Verizon, as you are arguing against me, and against obvious plain logic.

Do you even read your own posts?   You wrote:

"Because the plan you currently have limits the speed of the hotspot to 600 Kbps...  GoUnlimited is STILL unlimted. (sic)"  [Removed].

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Message edited by Verizon Moderator.

[rcschnoor]

KEEZORN wrote:

Do you even read your own posts? You wrote:

"Because the plan you currently have limits the speed of the hotspot to 600 Kbps... GoUnlimited is STILL unlimted. (sic)

Seriously? There are always limits. The technology would limit the speed at which you could consume your data even if Verizon didn't artificially limit it to 600 Kbps. That doesn't mean it wouldn't be unlimited data. My landline broadband is faster than any 4G LTE data available. That doesn't mean the limit at which 4G LTE is capable of delivering data is limited in a plan which was not throttled if it were available. The fact remains that these unlimited plans are marketed as an unlimited amount, not unlimited speed, unless you can point to some documentation which states otherwise.

KEEZORN wrote:

I can only assume you all work for Verizon, as you are arguing against me, and against obvious plain logic.

Simply pointing out the terms of the plan does not mean I am arguing against you, but simply stating facts. You don't like the terms of the plan, don't use it. I don't really care. Arguing against those terms when they work exactly as intended AND marketed is an argument against plain logic.

IF you want a hotspot with unlimited, unthrottled data(which is limited by the technology you would be using, i.e. meaning the plan STILL has limits) you could sign up with unlimitedville.com which is a hotspot plan marketed as one which is not throttled, regardless of how much data you use. Of course it is a much more expensive plan than even BeyondUnlimited.

[KEEZORN]

Obviously you still don't get it.  Of course there are technological limits, but when a company advertises "unlimited" it should be that - unlimited.  "Unlimited" is not qualified; it is, or it is not.  Period.  If a company advertises Plan 1 as "unlimited" and then offers another Plan 2 that has MORE, then then Plan 1 is obviously LIMITED BY THE COMPANY.

Beyond all that, there are no logical reasons to cap speeds when tethering.

"You don't like the terms of the plan, don't use it."  No, I'll continue to use it, and continue to complain until they either change the terms, or I get tired of complaining.  As you mentioned, there are not may options available in the industry, and this is, as of now, my best choice.  Thus my purpose for posting is to provide my slice of motivation for Verizon to change.  [Removed]

off topic content removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator.

[Ann154]

Good luck with your next carrier.

[I_Karamozov]

Methinks thou dost protest too much, rschnoor

[vzw_customer_support]

KEEZORN, we appreciate your business and never want you to feel distress over voicing your opinions. The community here has made some very valid pints and pointed out many facts. However, we work hard at disclosing the information about our plans in full detail to avoid any confusion. See the Go Unlimited FAQs here > https://www.verizonwireless.com/support/go-unlimited-faqs/   HotSpot is an extra feature that we provide free of cost, and it is not meant to be used in the place of WiFi. Therefore, it does has its limitations and restrictions. We will be taking your data speed concerns in consideration though. Feedback is always welcome.

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Tavoris1990]

I’m trying to figure out how on earth can you have multiple types of unlimited plans. Either it’s unlimited or it isn’t. Just another way to cheat poor people out of money and make a trillion dollar company even richer. It’s always some type of catch to stuff. And then when they explain this stuff to you when you’re getting the service, they try to make it sound soo good, then once you get home you’re feeling like an blockhead. This internet is horrible, and I wish it wasn’t to late to return all of VZW’s phones and watches and reactivate my T-mobile account. This service is a disgrace to mankind I was always told you get what you pay for, but I see that’s not the case with Verizon. For $200 a month my phone hotspot and phone should move lightning fast, that’s more than my cable, internet, and home phone all together. 

[11King11]

You care to explain why I have a slow hotspot. I am on the above-unlimited plan and most of the time I'm downloading things at 550kb/s. I pay over 100 a month and I get 550kb/s like what's the point of having such a "great plan" if I get 550kb/s. Also, I know for a fact I haven't reached my cap for my hotspot.