Upgrade Deal Expired without notice
frustratedcustomer_24

We received an email with upgrade options. I chatted with someone to ask some questions. I did not get a lot of clarity. So I spent time researching online, calling people to get answers, etc., and finally made a decision that we wanted to go ahead and upgrade. I sit down to do it- no longer available. Not even close. I reach out via chat. The first person says they can help me. They understand how frustrating. etc etc. Then they transfer me to sales, and I am offered today's terrible deal. I have been a Verizon customer for about 10 years.

1- Why do they make these deals so hard to understand? I was so afraid I would do something when I changed  a plan that would nullify the free phones, that I asked about the wording twice. The last person I spoke to said she wasn't sure what it meant, either. I also got different answers from different people. 

2- Why don't they put an end date to these specials? Everywhere else that I shop tells me that the price is good until xyz date. 

Although we have been loyal for years, this is enough to put me over the edge. We plan to test run some other carriers. 

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vzw_customer_support
Customer Service Rep
@frustratedcustomer_24  wrote: We received an email with upgrade options. I chatted with someone to ask some questions. I did not get a lot of clarity.

frustratedcustomer_24, we certainly understand the importance of wanting to understand all of the details of a promotional offer prior to taking advantage of a great deal. We are concerned to read that you were unable to get the clarity from the offer details that you were looking for when you reached out for assistance. Our offers do not have advertised ending dates because they are subject to end at anytime and therefore we do not advertise a date that they may end. We would be glad to review your account for any current offers to ensure that you are getting the best deal, please let us know if you are still interested in reviewing offers.

-Andi

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