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Re: Upgrade fee fraud?
flutterfly8497
Specialist

You may have some recourse with the store. I would go and request to speak to the manager and discuss the situation with them. Telephone customer service generally won't credit for store mistakes and vice versa. But if you are persistent in the store you might get the charge credited.

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Re: Upgrade fee fraud?
flutterfly8497
Specialist

Verizon reps are clearly identified by their rank and avatar.

Re: Upgrade fee fraud?
vzw_customer_support
Customer Support

flutterfly8497 thanks for helping us support CBW03 with information regarding the the Upgrade Fee. Information regarding the upgrade fee is provided on the equipment purchase receipt and your new two Customer Agreement. Additoinally, it is billed up front at our corporate stores. However, did you purchase your device from an authorized dealer agent? If so, then the upgrade fee will reflect on your next bill.

The fee covers the costs associated with the device upgrade, including transferring contacts and data, offering wireless workshops, online device tutorials and support information. I hope this information is helpful to you and apologize for any inconvenience or confusion this matter may have caused you.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: Upgrade fee fraud?
CBW03
Enthusiast

Thanks Lasina H. The upgrade fee listed on the purchase receipt is zero, and I have no customer agreement or co tract that says otherwise. I bought the item at a Verizon corporate store, not a third party, and the receipt clearly lists UPGRADE FEE ZERO. In other words, I purchased something, was given an itemized list of costs, paid it, and got the receipt. 'Upgrade fee' wasn't omitted; it was listed as an item with a cost of $0. End of story -- until a new additional charge was slipped, apparently fraudulently, onto my bill. Again, if the Verizon store erred, that is your problem with them. I will continue not to pay, I sent the receipt and a letter into Customer Service, I'll wait for a reply, then I'll look into formal business complaint and beyond.

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Re: Upgrade fee fraud?
vzw_customer_support
Customer Support

CBW03,

Fantastic details. And rather than see you wait, we'd be more than happy to investigate and advise. Please accept my follow request, follow back, and then direct message me your name, mobile number, and billing system password (or last four of your social if a password isn't present) for research.

EvanO_VZW

Follow us on Twitter @VZWSupport

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Re: Upgrade fee fraud?
CBW03
Enthusiast

Thanks Evan, but how am I supposed to send you my name, mobile number, etc.?

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Re: Upgrade fee fraud?
tikibar1
Super User
Super User

You have to send a Follow request that they have to approve.  They in turn have to send you a Follow request that you have to approve.  Once you both are Following each other, then you can Direct Message each other, i.e.,


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Re: Upgrade fee fraud?
NE0804
Newbie

Transferring contacts and data? I can do that myself. And as far as your "education fee" goes - I don't need your LAME online tutorials. Bottom line, the "upgrade" fee is a ripoff. 

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Re: Upgrade fee fraud?
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Upgrade fee fraud?
vzw_customer_support
Customer Support

Hi,KH-OrnEsh! Thanks for reaching out to us. can you send a private note for furtherfurtehr assistance?

*Alexis

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