Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
You may have some recourse with the store. I would go and request to speak to the manager and discuss the situation with them. Telephone customer service generally won't credit for store mistakes and vice versa. But if you are persistent in the store you might get the charge credited.
Verizon reps are clearly identified by their rank and avatar.
flutterfly8497 thanks for helping us support CBW03 with information regarding the the Upgrade Fee. Information regarding the upgrade fee is provided on the equipment purchase receipt and your new two Customer Agreement. Additoinally, it is billed up front at our corporate stores. However, did you purchase your device from an authorized dealer agent? If so, then the upgrade fee will reflect on your next bill.
The fee covers the costs associated with the device upgrade, including transferring contacts and data, offering wireless workshops, online device tutorials and support information. I hope this information is helpful to you and apologize for any inconvenience or confusion this matter may have caused you.
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Thanks Lasina H. The upgrade fee listed on the purchase receipt is zero, and I have no customer agreement or co tract that says otherwise. I bought the item at a Verizon corporate store, not a third party, and the receipt clearly lists UPGRADE FEE ZERO. In other words, I purchased something, was given an itemized list of costs, paid it, and got the receipt. 'Upgrade fee' wasn't omitted; it was listed as an item with a cost of $0. End of story -- until a new additional charge was slipped, apparently fraudulently, onto my bill. Again, if the Verizon store erred, that is your problem with them. I will continue not to pay, I sent the receipt and a letter into Customer Service, I'll wait for a reply, then I'll look into formal business complaint and beyond.
Fantastic details. And rather than see you wait, we'd be more than happy to investigate and advise. Please accept my follow request, follow back, and then direct message me your name, mobile number, and billing system password (or last four of your social if a password isn't present) for research.
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Thanks Evan, but how am I supposed to send you my name, mobile number, etc.?
Transferring contacts and data? I can do that myself. And as far as your "education fee" goes - I don't need your LAME online tutorials. Bottom line, the "upgrade" fee is a ripoff.
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Hi,KH-OrnEsh! Thanks for reaching out to us. can you send a private note for furtherfurtehr assistance?