Just replaced an Apple Watch 5 with the new Apple Watch 9 (both with cellular). All went smoothly until I checked my Verizon account and the new watch is showing with all the correct device ID/IMEI, etc. but it is showing as a non registered device and also showing that it is eligible for an upgrade. Of course, the ridiculous AI chat is useless and attempting to talk with a live operator is impossible. I signed up to be called back and, of course, that is a two day wait. After decades of using Verizon, it's customer service has gone completely downhill. Still waiting for my call-back!
I certainly understand your concern, as it is one I would share if I had recently upgraded my device in the same manner, janets52. We're here to help, and avoid a 2-day callback window. Please be on the lookout for a private note from us so we can help right here.
-Joseph
WHY in the world wouldn't you share the steps to fix this problem in the user community? Very counter productive in my opinion, as I have the same problem and there;s no one to help me.
Start a new topic or ask questions in the open forum.
