Upgrading EDGe line and transferring phone to a different line
Master - Level 3

Hey guys, I currently have one line on the EDGE program that is eligible for an edge upgrade - however, when I upgraded that line to the edge program back in Feb 2014, I did it for use on a different line on my account (basically used another line's upgrade) Now I'm wanting to use the edge upgrade again for the same 2nd line I previously used it for, and am wondering how to go about doing that. I specifically wanted to do the purchase online, which is what I'm leary about - whether or not I could use the upgrade for a different line if purchased online. I really don't have the time to go to a Verizon retailer, considering all the Verizon stores in my area consistently have wait times of atleast an hour (when I last upgraded in-store, I was there a total of 3 1/2 hours). Hoping someone can walk me through how I would go about this transaction.

Thank you guys!

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Re: Upgrading EDGe line and transferring phone to a different line
Customer Service Rep


Thank you so much for reaching out to us! I want to make sure that we get all of your concerns addressed for you. Let's make this as easy as possible. In order to go over the account specifics, I would like to speak with you in a Direct Message. I have sent you a message, please respond back to that message for me. I'm looking forward to working with you.


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